MOHSIN ABDUL GAFFAR PANJA
Nashik
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Celekt Gadgets LLP
Store Manger
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
ISD
LG India Pvt Ltd
12.2022 - 08.2023
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Collaborated with local field sales to promote brand awareness and sales results.
- Worked with team to achieve sales goals for products.
- Engaged customers to communicate key product features.
- Maintained knowledge of current promotions and product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Monitored customer preferences to determine focus of sales efforts.
Store Manager
Arcee Electronics
09.2018 - 10.2022
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed routine store inventories.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Next
01.2017 - 01.2018
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Mentored team members to enhance professional development and accountability in workplace.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Manager
Reliance Digital & Jio Information Pvt Ltd
01.2014 - 01.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Centre Manager
Samsung Service Centre
01.2009 - 01.2013
- Scheduled daily service center employees and monitored performances.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new staff members on company policies and center expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented training systems for new employees service
Education
BBA -
Delhi University
04.2001 -
Skills
Sales Analysis
Teamwork and collaboration
Computer skills
Customer service
Friendly, positive attitude
Microsoft office
Team management
Time management
MS office
Microsoft Word
Data entry
Multitasking Abilities
Calm under pressure
Organization and time management
Certification
MS-CIT
Timeline
Celekt Gadgets LLP
Store Manger
08.2023 - Current
ISD
LG India Pvt Ltd
12.2022 - 08.2023
Store Manager
Arcee Electronics
09.2018 - 10.2022
Store Manager
Next
01.2017 - 01.2018
Store Manager
Reliance Digital & Jio Information Pvt Ltd
01.2014 - 01.2017
Service Centre Manager
Samsung Service Centre
01.2009 - 01.2013
BBA -
Delhi University
04.2001 -