Moin Ali Wani
Dubai
Summary
Dynamic Quality Engineer transitioning to a Product role at BQE Software, adept at backlog grooming and user story validation. Proven ability to enhance product value through effective defect triage and stakeholder collaboration. Skilled in SQL and problem-solving, driving impactful solutions that align with user needs and business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Engineer (Transitioning to Product Role)
BQE Software
06.2024 - Current
- Acting as a liaison between the product and engineering teams to ensure software aligns with business requirements.
- Defect Triage & Prioritization: Lead triage meetings to assess bug severity and business impact, prioritizing the backlog for the development team.
- User Story Validation: Collaborate with Product Managers to review acceptance criteria, ensuring features are testable and meet user needs before development begins.
- UAT Management: Design and execute User Acceptance Testing scenarios that mimic real world user behavior to validate product value.
- Automation & Data: Utilize SQL and Python scripts to validate data integrity and streamline the testing process for faster release cycles.
- Agile Participation: Active contributor in Sprint Planning and Daily Stand-ups, providing risk assessments on product timelines.
Technical Support Advisor
Concentrix (Project: Microsoft OneDrive)
02.2024 - 06.2024
- Served as the 'Voice of the Customer' for Microsoft's OneDrive product.
- User Insight Generation: Analyzed recurring customer issues to identify product friction points, reporting these to the product team for future updates.
- Problem Resolution: Diagnosed complex cloud synchronization and storage issues, improving customer retention and product trust.
- Documentation: Created detailed documentation of technical resolutions, contributing to the internal knowledge base used to train new agents.
Customer Support Associate
Tech Mahindra
05.2023 - 12.2023
- Customer Experience: Managed high-volume customer interactions with a focus on empathy and quick resolution.
- Communication: Developed strong skills in translating technical problems into simple language for non-technical users - a critical skill for Product Ownership.
Education
Bachelor of Technology (B.Tech) -
University of Kashmir
01.2022
Skills
- Product management and backlog grooming
- Defect triage and regression testing
- User story creation and requirement analysis
- SQL and Python programming
- API testing and root cause analysis
- Stakeholder management and cross-functional collaboration
- Problem solving and adaptability
- Jira and Confluence usage
- AWS cloud services and Docker deployment
- TypeScript development and Jenkins integration
Certification
- AWS Solutions Architect Associate - Udemy
- CompTIA Network+ - LinkedIn
- Technical Support Fundamentals - Coursera
- Bits & Bytes of Networking - Coursera
Languages
- Urdu/Hindi
- Arabic
- English, Professional
- Urdu/Hindi, Native
- Arabic, Basic
Personal Information
- Date of Birth: 06/28/99
- Visa Status: Willing to Relocate
Technical Toolkit
Jira, Confluence, Postman, Jenkins, Docker (Basic), SQL, Python, TypeScript, Microsoft 365, AWS Cloud
Additional Skills
Backlog grooming, defect triage, user story creation, requirement analysis, SQL, Python, Playwright, Jira, Postman, AWS (Solutions Architect Associate knowledge), SDLC, STLC, regression testing, API testing, root cause analysis, stakeholder management, cross-functional collaboration, problem solving, adaptability
Timeline
Quality Engineer (Transitioning to Product Role)
BQE Software
06.2024 - Current
Technical Support Advisor
Concentrix (Project: Microsoft OneDrive)
02.2024 - 06.2024
Customer Support Associate
Tech Mahindra
05.2023 - 12.2023
Bachelor of Technology (B.Tech) -
University of Kashmir