Summary
Overview
Work History
Education
Skills
Tools and applications
Timeline
Generic

Moin Yousuf

Bangalore

Summary

An organized and hardworking individual looking to secure a challenging position in a reputable organization to expand my knowledge, learn new skills, and gain practical experience. Highly skilled Collection Analyst with robust experience in accounts receivable, credit management, and customer service. Possess strong skills in negotiating payment plans and resolving billing disputes effectively. Demonstrated ability to improve collection procedures, resulting in increased efficiency and reduced outstanding debts. Excellent problem solver with keen attention to detail and adherence to company policies.

Overview

7
7
years of professional experience

Work History

Collections analyst

Accenture
12.2023 - Current
  • Managed end-to-end Order-to-Cash (O2C) cycle, from order receipt to final cash collection.
  • Ensured timely and accurate invoicing, resolving discrepancies and maintaining compliance.
  • Processed customer orders efficiently and ensured correct system entry.
  • Collaborated with sales, finance, and customer service to resolve order and billing issues.
  • Monitored Accounts Receivable and followed up on overdue payments to support collections.
  • Handled customer inquiries and resolved issues related to orders and payments promptly.
  • Generated and tracked invoices to ensure on-time billing and cash flow.
  • Drove O2C process improvements, reducing delays and enhancing operational efficiency.

Accountant (Collections analyst)

Infosys BPM
10.2021 - 01.2023
  • Onboarded clients and set up accounts in JDE as part of O2C initiation.
  • Handled billing, client requests, and monthly payment processing.
  • Managed invoice collections, account reconciliations, and credit risk analysis.
  • Created and followed up on repayment plans for overdue accounts.
  • Processed daily receipts (checks, wires, ACH) and refunds using bank lockboxes.
  • Investigated unapplied/misapplied payments and resolved discrepancies.
  • Responded to client account queries and supported escalations.
  • Conducted financial forecasting and prepared weekly/monthly O2C reports.
  • Participated in regional calls on past due accounts with internal/external stakeholders.
  • Collaborated across teams to ensure smooth cash application and book closure.
  • Supported process improvements and assisted teammates in meeting O2C goals.

Customer Support Advisor

Concentrix
12.2018 - 04.2022
  • Worked in the international voice process for ETISALAT (UAE's global telecommunications service company).
  • Assisted customers in resolving network-related issues and provided timely solutions.

AR Collections Analyst

Adecco Pvt Ltd (Contract to Oracle)
10.2020 - 09.2021
  • Supported end-to-end Order to Cash (O2C) processes, from credit assessment to collections.
  • Assessed customer credit risk by reviewing financial history and statements.
  • Handled collections calls and arranged structured repayment plans.
  • Resolved invoice disputes and followed up on outstanding payments.
  • Acted as a liaison between customers and internal teams to ensure smooth cash flow.
  • Collaborated with O2C stakeholders (AR, AP, Cash App, Credit, Sales, Order Management) to resolve billing and booking issues.
  • Contributed to O2C process improvements and system enhancements.
  • Trained new hires on O2C workflows and system navigation.

Education

BCA -

St. Claret College

II PUC -

Narayana PU College

SSLC -

Air Force School

Skills

  • Order-to-Cash Process
  • Billing
  • Invoicing
  • Financial Documentation
  • Organizational Skills
  • ERP Systems
  • Software Proficiency
  • Communication
  • Problem-Solving
  • Team Coordination
  • Collaboration
  • Adaptability
  • Continuous Learning

Tools and applications

  • Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • SAP
  • Oracle SMP Cloud
  • Oracle eBusiness Suite
  • Oracle Fusion
  • Oracle iReceivables
  • JDE

Timeline

Collections analyst

Accenture
12.2023 - Current

Accountant (Collections analyst)

Infosys BPM
10.2021 - 01.2023

AR Collections Analyst

Adecco Pvt Ltd (Contract to Oracle)
10.2020 - 09.2021

Customer Support Advisor

Concentrix
12.2018 - 04.2022

BCA -

St. Claret College

II PUC -

Narayana PU College

SSLC -

Air Force School

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