AWEZ SAYYED

Professional Experience Summary.

• Managed the complete lifecycle of net-new contracts and customer-initiated change orders, ensuring timely processing, accurate bookings, and consistent alignment with pricing and ACV standards.
• Maintained and updated comprehensive sales opportunity records, capturing deal stages, contract values, and projected close dates to support precise forecasting.
• Collaborated with Sales and Marketing teams to pursue qualified leads and advance them efficiently through the sales pipeline.
• Monitored and prioritized high-value pipeline opportunities, ensuring timely allocation of resources and engagement.
• Supported the full Quote-to-Cash (QTC) process by delivering insights into pricing strategies, revenue projections, and ACV management.

• Ensured ACV calculations were accurate and aligned with signed contract terms, enhancing the reliability of financial reporting.
• Streamlined contract and change order workflows by ensuring compliance with documentation standards, and timely system updates.
• Processed contract amendments, including service additions, and pricing adjustments, ensuring accurate execution aligned with commercial terms.
• erified all booking documentation—contracts, agreements, and approvals—was complete and accurate before final processing.
• Audited contract terms and financial components to identify and resolve discrepancies related to pricing or payment schedules.
• Initiated team retrospectives to improve collaboration, surface challenges, and drive faster issue resolution within Sales Ops.

Professional Experience Highlights.

• Executed the end-to-end intake of net-new contracts and customer-requested change orders, ensuring accurate booking, timely system entry, and alignment with pricing and ACV expectations.
• Maintained up-to-date records for all sales opportunities, tracking deal stage, contract value, and expected close dates to support accurate forecasting.
• Regularly updated opportunity data, with changes in deal structure, client needs, or sales status, to ensure pipeline accuracy.
• Partnered with Sales and Marketing teams to follow up on leads, advancing qualified opportunities through the sales pipeline.
• Delivered timely updates to sales leadership on deal progression and revenue projections.
• Monitored sales pipeline health, ensuring high-value opportunities received appropriate attention and resources.
• Supported the end-to-end Quote-to-Cash process, providing actionable insights into pricing strategies and Annual Contract Value (ACV).
• Facilitated seamless execution of contracts and change orders, ensuring accurate system entry, and documentation compliance.
• Processed customer-requested contract changes (e.g., pricing updates, service additions), ensuring smooth transitions and alignment with business terms.
• Verified the presence and accuracy of all booking documentation, including signed contracts and service agreements.
• Conducted thorough reviews of contract terms, pricing models, and payment schedules to identify and resolve discrepancies.
• Ensured precise ACV calculations based on contractual terms, improving revenue reporting accuracy.
• Analyzed ACV and pricing trends to inform strategic sales planning and forecast adjustments.
• Introduced team retrospectives, enhancing communication, and accelerating issue resolution across Sales Ops.
• Led the successful transition to Salesforce case management, improving execution speed, reducing processing times, and increasing data accuracy.
• Awarded 'Best Performance of the Quarter,' reflecting consistent excellence in operational execution and continuous process optimization.

• Managed day-to-day business operations.
• Implemented innovative inventory management systems to reduce costs and improve product availability.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Increased customer satisfaction by providing personalized service and addressing clients'' needs.
• Trained and motivated employees to perform daily business functions.
• Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.

*******Business operations announced a complete shutdown due to the ongoing COVID pandemic*****

Role and Responsibility.

• Order Fulfillment.
• Issuing new licenses to customers.
• Renewals of licenses.
• Service Contract Pricing and Modification.
• Partner Programs.
• Part of the worldwide Operations team working closely with partners, channels, and direct customers, involving weekly telecons with counterparts in the US and Ireland on order status and pending log.
• Effective use of Oracle E-Business Suite, SDFC, and Admin Portal tools.
• Maintaining a timely SLA.
• Coordinating with the cross-functional team for projects and testing activities.
• Working on ELA (Enterprise License Agreement) orders is considered a high-priority, high-value order from a business viewpoint.
• Daily correspondence with partners, customers, and distributors.