Mokshit Manhas
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
2
2
years of professional experience
Work History
Reservation Associate
Radisson Blu Resort Dharamshala
01.2024 - Current
- Working on the software like Opera and SAP.
- Check for Guest complains, feedbacks and details of service recoveries.
- Monitoring the Bar rates and assigning in the rates change based on market demand and competition.
- Managing the inventory.
- Checking for the Sold-out dates and high occupancy date so rates can be adjusted accordingly.
- Understanding the market flow and introducing new packages for more revenue.
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Managed high call volume while maintaining a professional demeanor and providing accurate information.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Processed group reservations, coordinating closely with event planners for successful events.
Reservation Trainee
Radisson Blu Resort Dharamshala
08.2023 - 01.2024
- To be aware of last day occupancy and revenue figures.
- Sharing morning reports with the Managers for the smooth functioning of all departments.
- To keep the track of Bookings, No shows, Cancellations and Group reservations.
- Assisting guest with prober information of the location and rates and making their stay confirmable.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and accurately booking accommodations.
- Participated in ongoing training initiatives to stay current on industry best practices, enhancing overall performance as a Reservation Trainee.
Reservations and Sales Associate
Praxis Service Pvt. Ltd
04.2023 - 05.2023
- Working as ITC central reservation looking over 85 hotels rate from Business (3 star) to Luxury Hotels (5 Star Deluxe)
- Providing Rates and guiding the customer's satisfactory deals
- Assisting guest with prober information of the location and rates and making their stay confirmable
- Sharing daily rates and deals with customers
- Booking reservations for the customers
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
B.Sc. - Hospitality Administration
Chitkara College of Hospitality Management
01.2023
Skills
- Email Management
- Effective Communication Ability
- Customer Relationship Management
- Sales Revenue Forecasting
- Strategic Decision-Making
- Effective Project Coordination
- Strategic Revenue Management
- Analytical Problem-Solving
- Effective Multitasking
Personal Information
- Date of Birth: 10/01/01
- Gender: Male
- Nationality: Indian
Timeline
Reservation Associate
Radisson Blu Resort Dharamshala
01.2024 - Current
Reservation Trainee
Radisson Blu Resort Dharamshala
08.2023 - 01.2024
Reservations and Sales Associate
Praxis Service Pvt. Ltd
04.2023 - 05.2023
B.Sc. - Hospitality Administration
Chitkara College of Hospitality Management
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