Mokshith
Desktop Support Engineer
Bengaluru,KA
Summary
IT Professional with 3 years of experience as a Desktop Support Engineer, skilled in managing and troubleshooting hardware, software, and network issues in fast-paced environme Recently upskilled in cloud computing through an AWS Cloud Architect course from MicroDegree, gaining hands-on experience with services like EC2, S3, VPC, RDS, IAM, Lambda, and CloudWatch. Eager to transition into a cloud computing role to apply both my IT support background and AWS knowledge to build secure, scalable, and cost-effective cloud solutions. Strong problem-solving skills, a quick learner, and committed to continuous growth in the cloud domain.
Overview
3
3
year of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Desktop Support Engineer
Value Point System Private Limited
07.2024 - Current
- Provided technical support for desktop hardware and software issues.
- Assisted users with troubleshooting and resolving technical problems.
- Maintained documentation of support requests and resolutions.
- Collaborated with IT team to improve support processes.
- Participated in training sessions to enhance technical knowledge.
- Monitored system performance and reported issues to senior staff.
- Assisted in onboarding new employees with hardware setup and software installation.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Computer Applications - Computer Application
Rabindranath Tagore University
Raisen-M.P 10.2021 - 05.2024
No Degree - Electronics And Communication
Vivekananda Polytechnic
Puttur 08.2017 - 10.2020
Skills
End user support
undefinedCertification
AWS Solution Architech In Microdegree
Timeline
AWS Solution Architech In Microdegree
08-2025
Desktop Support Engineer
Value Point System Private Limited
07.2024 - Current
Bachelor of Computer Applications - Computer Application
Rabindranath Tagore University
10.2021 - 05.2024
No Degree - Electronics And Communication
Vivekananda Polytechnic
08.2017 - 10.2020