Mokshith
Desktop Support Engineer
Bengaluru,KA
Summary
IT Professional with 3 years of experience as a Desktop Support Engineer, skilled in managing and troubleshooting hardware, software, and network issues in fast-paced environme Recently upskilled in cloud computing through an AWS Cloud Architect course from MicroDegree, gaining hands-on experience with services like EC2, S3, VPC, RDS, IAM, Lambda, and CloudWatch. Eager to transition into a cloud computing role to apply both my IT support background and AWS knowledge to build secure, scalable, and cost-effective cloud solutions. Strong problem-solving skills, a quick learner, and committed to continuous growth in the cloud domain.
Overview
3
3
year of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Desktop Support Engineer
Value Point System Private Limited
07.2024 - Current
- Provided technical support for desktop hardware and software issues.
- Assisted users with troubleshooting and resolving technical problems.
- Maintained documentation of support requests and resolutions.
- Collaborated with IT team to improve support processes.
- Participated in training sessions to enhance technical knowledge.
- Monitored system performance and reported issues to senior staff.
- Assisted in onboarding new employees with hardware setup and software installation.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Computer Applications - Computer Application
Rabindranath Tagore University
Raisen-M.P 10.2021 - 05.2024
No Degree - Electronics And Communication
Vivekananda Polytechnic
Puttur 08.2017 - 10.2020
Skills
End user support
Remote diagnostics
Help desk experience
Technical support expertise
Amazon AWS Cloud Services
Linux Basic Command
Certification
AWS Solution Architech In Microdegree
Timeline
AWS Solution Architech In Microdegree
08-2025
Desktop Support Engineer
Value Point System Private Limited
07.2024 - Current
Bachelor of Computer Applications - Computer Application
Rabindranath Tagore University
10.2021 - 05.2024
No Degree - Electronics And Communication
Vivekananda Polytechnic
08.2017 - 10.2020