Molgara Naveen
Virtual Relationship Manager
Hyderabad,TG
Summary
Experienced with managing virtual client relationships through efficient communication tools. Utilizes problem-solving strategies to address client needs and enhance satisfaction. Knowledge of building long-term client trust and retention through consistent engagement and support.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Virtual Relationship Manager
ICICI Bank
11.2023 - 03.2025
- Developed long-lasting client relationships by providing exceptional service and personalized attention to their financial needs.
- Leveraged digital channels effectively to maintain ongoing communication with clients, ensuring they were informed about relevant news or market developments affecting their portfolios.
- Strengthened customer loyalty through consistent follow-up on inquiries and proactive communication of product updates.
- Streamlined internal processes for greater efficiency, implementing improvements in response to client feedback and evolving industry trends.
- Increased customer retention rates by proactively monitoring accounts for potential issues or areas requiring additional support.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored financial solutions.
Data Entry Operator
VSoft Technologies
05.2022 - 11.2023
- Updated and maintained customer information, documents and records.
- Maintained files, records, and chronologies of entry activities.
- Utilized techniques for increasing data entry speed.
- Checked for accuracy by verifying data and records.
Education
B.com Computer Application - Banking And Finance
Vivekananda Degree Colleage
Hyderabad 04.2001 -
Skills
Goal oriented
Timeline
Virtual Relationship Manager
ICICI Bank
11.2023 - 03.2025
Data Entry Operator
VSoft Technologies
05.2022 - 11.2023
B.com Computer Application - Banking And Finance
Vivekananda Degree Colleage
04.2001 -
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