Momitul Islam
Assistant Operation Manager
Domkal Murshidabad West Bengal
Summary
Dynamic Assistant Operations Manager at Bajaj Finance Ltd with a proven track record in process improvement and operational planning. Skilled in training teams, enhancing customer engagement, and ensuring compliance. Successfully improved team communication and collaboration, leading to increased efficiency and service excellence.
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Assistant Operations Manager
BAJAJ FINANCE LTD
02.2023 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
Customer Care Executive
IIFL Finance
03.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Computer Trainer
Rajeev Gandhi Computer Saksharta Mission
09.2015 - 01.2017
- Stayed current with industry trends and emerging technologies to maintain relevancy in course content.
- Created a positive learning environment by fostering open communication and encouraging questions from participants.
- Contributed to the design of online courses, enabling accessible learning opportunities for remote employees or those with limited time availability.
- Conducted one-on-one coaching sessions for individuals seeking additional support or guidance on specific topics.
- Improved computer skills of students by delivering engaging and interactive training sessions.
Education
Bachelor in Computer Application(BCA) -
Dumkal Institute of Engineering & Technology
Basantapur Domkal Murshidabad West Bengal 04.2001 -
Madhyamik -
Dumkal B.T. High School
Domkal Murshidabad West Bengal 04.2001 -
Higher Secondary(H.S.) - Commerce
Dumkal B.T. High School
Domkal Murshidabad West Bengal 04.2001 -
Skills
Process improvement
Operational planning
Operations management
Training and mentoring
Compliance monitoring
Customer engagement
Policy enforcement
Timeline
Assistant Operations Manager
BAJAJ FINANCE LTD
02.2023 - Current
Customer Care Executive
IIFL Finance
03.2021 - 01.2023
Computer Trainer
Rajeev Gandhi Computer Saksharta Mission
09.2015 - 01.2017
Bachelor in Computer Application(BCA) -
Dumkal Institute of Engineering & Technology
04.2001 -
Madhyamik -
Dumkal B.T. High School
04.2001 -
Higher Secondary(H.S.) - Commerce
Dumkal B.T. High School
04.2001 -