Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Monal R Porwal

Monal R Porwal

Customer Success Manager
Bengaluru,KA

Summary

Enthusiastic, eager to contribute to team success through hard work, attention to detail and to achieve organizational goals in line with self- building practice.

Overview

3
3
years of post-secondary education
2
2
years of professional experience

Work History

Customer Success Associate

ITILITE Technologies
Bangalore, Karnataka
05.2019 - Current
  • Managing a revenue of 1 core~ per month.SME and venture capital clients in south and west region and total GBV of 1 crore~ Key Account i.e Xpressbees, Spinny, Healthifyme, Spykar, Constellation Blu, Catamaran, Loadshare Network, Matrix Partner, CRED, Rapido,Dunzo.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Building stakeholders and relationship with the client and converting them as champion.
  • Scheduling and conducting monthly and quarterly review with customers Key Stakeholders, demonstrate value and renewals
  • Retaining, expanding relationships offer advice and assistance to customers, proposing solutions that meet their objectives by delivering value time to time.
  • Onboarded Clients- reached 70% of the expected GBV in less than 2 months and built relationship with the key stake holders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Bachelor of Arts - Journalism, Travel & Tourism

Mount Carmel College
Bangalore
06.2016 - 03.2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Good listener

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Timeline

Customer Success Associate

ITILITE Technologies
05.2019 - Current

Bachelor of Arts - Journalism, Travel & Tourism

Mount Carmel College
06.2016 - 03.2019
Monal R PorwalCustomer Success Manager