Monal R Porwal
Customer Success Manager
Bengaluru,KA
Summary
Enthusiastic, eager to contribute to team success through hard work, attention to detail and to achieve organizational goals in line with self- building practice.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Customer Success Associate
ITILITE Technologies
Bangalore, Karnataka
05.2019 - Current
- Managing a revenue of 1 core~ per month.SME and venture capital clients in south and west region and total GBV of 1 crore~ Key Account i.e Xpressbees, Spinny, Healthifyme, Spykar, Constellation Blu, Catamaran, Loadshare Network, Matrix Partner, CRED, Rapido,Dunzo.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Building stakeholders and relationship with the client and converting them as champion.
- Scheduling and conducting monthly and quarterly review with customers Key Stakeholders, demonstrate value and renewals
- Retaining, expanding relationships offer advice and assistance to customers, proposing solutions that meet their objectives by delivering value time to time.
- Onboarded Clients- reached 70% of the expected GBV in less than 2 months and built relationship with the key stake holders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Bachelor of Arts - Journalism, Travel & Tourism
Mount Carmel College
Bangalore 06.2016 - 03.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Good listener
Analytical and Interpretation
Communication and elicitation Skills
Quality and time management
Proactive approach
Problem solving skill
Timeline
Customer Success Associate
ITILITE Technologies
05.2019 - Current
Bachelor of Arts - Journalism, Travel & Tourism
Mount Carmel College
06.2016 - 03.2019