Monica Gachhal
Bengaluru
Summary
Highly motivated and results-oriented Quality Management professional with 6+ years of experience in ensuring quality and compliance across projects and organization. Proven ability to plan, implement, and manage quality systems, conduct audits, analyze data, and drive continuous improvement. Skilled in facilitating Root Cause Analysis (RCA) and implementing corrective actions. Possesses a deep understanding of risk management methodologies and frameworks. Adept at training and developing others on quality and risk management principles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Executive-Business Excellence Team
Mindcom Group
04.2016 - Current
- Spearheaded Quality Management initiatives, ensuring awareness and implementation of quality focus across projects.
- Planned and executed Quality culture within projects and at the organizational level, driving continuous improvements.
- Collaborated with delivery teams to align project teams with process expectations, achieving specified quality goals.
- Conducted process compliance audits, spot checks, and provided reports on compliance levels and implementation of QMS.
- Collaborated with delivery teams to align project teams with process expectations, achieving specified quality goals.
- Applied analytical skills to collect and study Quality & Process Metrics, reporting findings to relevant stakeholders.
- Facilitated Root Cause Analysis (RCA) meetings, prepared RCA reports, and monitored effective and timely CAPA implementation.
- Contributed to the continuous improvement of the management system, identifying potential areas for improvement.
- Supported the implementation of Knowledge Management (KM) strategies and solutions.
- Ensured understanding of Information Security practices aligned with ISO 27001.
- Adherence to SLAs for submitting Defect & Metrics Data for Analysis at Organizational level
- Scheduling and Conducting Project Management Review (PMR) and Project Health Indicator (PHI) Review
- Conducting Process Compliance Audits in Projects (SQA reviews)
- Creating Process Gap Report, Metrics and Defect Analysis Report
- Participate in QMS management review meetings
- Maintenance and updation of training and audit databases to provide reports / presentation for discussion during QMS management review meetings
- Providing Induction Training to new resources
- Conducting internal quality audits, engaging in external quality audits, and ensuring the timely closure of Audit Finding Reports (AFRs) according to specified Service Level Agreements (SLAs).
- Additional Activities: Certification in ISO 9001:2015 Internal Auditors' Training
Basic knowledge of CMMI SVC Level 3
Developing Software Quality Assurance (SQA) Planners and Presentations
Creating Training Presentations for Quality Management System (QMS) Process Workshops
Education
B.Tech - Computer Science
HP University
Skills
- QMS Implementation
- Process Audits
- Continuous Improvement
- Root Cause Analysis
- ISO Standards, CMMI, Agile Framework
- Risk Management
- Corrective Action & Preventive Action
- Project Management Skills
- Analytics
- Interpersonal & Communication Skills
- Teamwork & Collaboration
- Organized & Detail Oriented
Certification
- Certified ISO Internal Auditor.
Timeline
Sr. Executive-Business Excellence Team
Mindcom Group
04.2016 - Current
B.Tech - Computer Science
HP University
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