Monica Mehta
New Delhi
Overview
7
7
years of professional experience
Work History
Senior Program Advisor
Great Learning
Gurugram
02.2022 - 07.2024
- Driving inquiries & admissions for the online/blended learning programs offered for the International/Domestic Markets
- Looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion
- Enrollment in the program
- Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
- Developed and implemented strategies to improve sales team performance.
- Coached and mentored sales representatives on best practices, sales and product knowledge.
- Assisted customers with product selection based on their needs, budget, and preferences.
- Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
- Updating and maintaining MIS reports.
Program Advisor
Great Learning
Gurugram
01.2021 - 10.2021
- Driving inquiries & admissions for the online/blended learning programs offered for the International/Domestic Markets
Senior Credit Specialist
American Express
Gurugram
10.2017 - 10.2020
- Assisted US based clients in managing their NPSL and Lending Credit Cards
- Supported in ensuring smooth transitions for card limit and spending capacity adjustments
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Identified areas where additional controls could be implemented to prevent future fraud incidents.
Sales Consultant
Personiv
Gurugram
04.2017 - 10.2017
- Responsible for advising clients about suitable devices and telecom plans.
Education
Bachelor's degree - Business/Commerce, General
Delhi University
11.2017
M.Com(Pursuing) -
IGNOU
New DelhiSkills
- Deadline Oriented
- B2B Sales
- B2C Sales
- Team Management
- Sales Coaching
- Customer Retention
- Active Listening
- Interpersonal Skills
- Decision-Making
- Excellent Communication
- Team member motivation
- Microsoft Office
- Task Prioritization
- Team Collaboration
- Time Management
- Call Management
- Consultative Sales
- Productivity Improvement
- Project Planning
- Strategic Planning
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Program Advisor
Great Learning
02.2022 - 07.2024
Program Advisor
Great Learning
01.2021 - 10.2021
Senior Credit Specialist
American Express
10.2017 - 10.2020
Sales Consultant
Personiv
04.2017 - 10.2017
Bachelor's degree - Business/Commerce, General
Delhi University
M.Com(Pursuing) -
IGNOU
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