Summary
Overview
Work History
Education
Skills
Additional Information
Pmtools
Databases
Languages
Accomplishments
Timeline
Generic

Monica raipuria

Pune

Summary

PMP and SAFe 6.0 (T)

Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.

Overview

22
22
years of professional experience

Work History

Program Manager

Cybage Software Pvt. Ltd.
Pune
05.2017 - Current
  • Responsibilities: Managing various customer like HSBC, Symantec, Lexis Nexis, Arbiter Sports and Eptura
  • Key Skills and Expertise: Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
  • Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
  • Advocated for the program, securing executive support and resources necessary for program success.
  • Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
  • Developed and implemented comprehensive program management plans, incorporating strategies for risk mitigation and contingency planning.
  • Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
  • Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
  • Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Technology, ORM and Strategic Manager

Cybage Software
Pune
03.2006 - Current
  • Worked from various Customer Sites (HSBC , Symantec)
  • Implemented strategies aimed at improving overall customer satisfaction levels.
  • Built long-term relationships with clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Facilitated meetings with stakeholders to discuss upcoming releases and coordinate tasks accordingly.
  • Reviewed release plans, coordinated activities with project teams and stakeholders to ensure successful execution of releases.
  • Directed recruitment, hiring, and training of new staff members.
  • Implemented process improvements, resulting an increase in operational efficiency.

Lead Software Engineer

Partminer USA (RSB Systems PVT. LTD)
Gurgaon
01.2003 - 04.2005

  • Analyzed system requirements and created detailed specifications documents.
  • Conducted research on emerging technologies to determine their potential use within the organization.

Education

Post Graduate - Finance

01.2007

B.E - ENTC

Pune

Skills

  • Business Planning
  • Strategy Formulation
  • Practice Development
  • Account Management
  • Project Management
  • Program Leadership
  • Remote Team Management
  • Agile Projects
  • Communication
  • Metrics Tracking
  • Delivery and Operations
  • Resource Fulfillment
  • Staffing
  • Project Planning
  • Risk Management
  • Team Administration
  • Team Development
  • Client Interaction
  • Release Management
  • Change Management
  • Contingency Planning
  • SLA Compliance
  • Customer Relationship Management
  • Vendor Relationship Management

Additional Information

Experienced Program Manager with a demonstrated history of working in the information technology and services industry. Skilled in Requirements Analysis, Agile Methodologies, Customer Relationship Management (CRM), Test Automation, and Quality Management. 10 years and 2 months of Software Development experience. Expertise in all phases of Software Development Life Cycle. Define and implement a process to manage demand and assess capacity gaps, facilitating resource sharing discussions within teams. An impressive communicator with strong leadership, coordination, relationship management, analytical and team management skills.

Pmtools

  • JIRA
  • TFS
  • CybageMIS
  • Grabs
  • Lotus Notes & Clarity

Databases

  • DB2 400
  • Basic SQL

Languages

English
First Language
Hindi
Proficient (C2)
C2
KASHMIRI
Proficient (C2)
C2

Accomplishments

  • PMP and SAFe (T)

Timeline

Program Manager

Cybage Software Pvt. Ltd.
05.2017 - Current

Technology, ORM and Strategic Manager

Cybage Software
03.2006 - Current

Lead Software Engineer

Partminer USA (RSB Systems PVT. LTD)
01.2003 - 04.2005

Post Graduate - Finance

B.E - ENTC

Pune

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Monica raipuria