Moniishaa CR
Chennai
Summary
Efficient in stressful situations and adaptable enough to make last-minute changes. Demonstrate exceptional abilities in managing stakeholders and communication. Worked on a variety of technologies, such as QuickSight, Linux, Python, MySQL, and a few AWS products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SOFTWARE SUPPORT ENGINEER
AMAZON DEVELOPMENT CENTRE
Chennai
05.2021 - Current
- Worked on several ad hoc queries for the Operations team in an effort to lower metrics' variance, which will lower the amount of hardware needed and boost performance.
- As a manufacturing team, we are equipped with an on-call procedure to manage Sev2 scenarios. However, the team's Sev2 metric was not demonstrated by a clear metric. I added the Sev2 metric to the dashboard using SQL Query, Code, and QuickSight.
- Worked closely with the DBA team to comprehend the procedures involved in the transfer of ownership, and I worked on a crucial procedure where an 8 to 10-digit unique identifier goes out of sequence. When the threshold is achieved, we will need to take immediate action. Took ownership of the same and proceeded with the action without causing production downtime.
- Making several reports for the operations was one of the crucial elements in every site launch process. In order to do this, extract profiles must be created and loaded along with ticketing actions. I've contributed to three of these works.
- Worked on multiple SAS and Shepherd risk to keep the application running
- As a part of a vulnerability Fix I have worked on a major Merge from live fix for one of the crucial 3rd party package update
- Mentored peers in the appropriate use of various databases and queries.
- Participated in peer reviews of reports developed by other team members.
AUTOMATION SPECIALIST
AMAZON DEVELOPMENT CENTRE
Chennai
01.2019 - 05.2021
- Working as sole individual who provides support through implementation and use of automated technologies
- Write SQL related queries to automate daily reports which reduce 3 to 4 man hours
- Communicate and work with stakeholders to meet their needs for the use of automated technologies with new guideline they are developing
- Develop new queries and scripts for the purpose of automating the daily report works
- Maintain automation tools used within the department through testing and further improvisation
- Support and train new hires in use of report handling and automation equipment
AUTOMATION ANALYST
AMAZON DEVELOPMENT CENTRE
01.2017 - 01.2019
- Follow SOP as prescribed and provide inputs to improve the process
- Seek and act on ways to improve daily work processes to enhance quality, productivity and
customer service - Monitor and provide on-going support for existing automation projects and review current
projects for opportunities that drive improvement in the process - Assists in the development and roll out of training programs and materials that will assist
the end users and customers in better utilizing new or enhanced applications
RETAIL ASSOCIATE
AMAZON DEVELOPMENT CENTRE
Chennai
01.2015 - 01.2017
- Met preset customer goals through eCommerce sale maximization
- Web scraping and Web crawling to ensure the sale keep going on par with the customer
needs - Oversaw expenses, sales and other aspects of business budgeting
- Ensured compliance of all business activity to customer and industry standards
- Developed and enforced compliance with company policy and procedures.
Education
B.Tech IT -
SKR Engineering College
Poonamallee, Chennai12.2015
Skills
- MySQL
- Linux
- QuickSight
- Python
- Excel
- Deep diving
- DynamoDB
Certification
- Completed the Data at Amazon course.
Amazon email
moniisha@amazon.com
Personal email
crmoniishaa@gmail.com
Timeline
SOFTWARE SUPPORT ENGINEER
AMAZON DEVELOPMENT CENTRE
05.2021 - Current
AUTOMATION SPECIALIST
AMAZON DEVELOPMENT CENTRE
01.2019 - 05.2021
AUTOMATION ANALYST
AMAZON DEVELOPMENT CENTRE
01.2017 - 01.2019
RETAIL ASSOCIATE
AMAZON DEVELOPMENT CENTRE
01.2015 - 01.2017
B.Tech IT -
SKR Engineering College
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