Monika Chari
Nerul
Summary
Over 7.5 years of experience in healthcare and pharmaceuticals, specializing in operations leadership. Expertise in process optimization and client relationship management, resulting in significant cost savings and enhanced operational efficiency. Strong analytical skills and effective communication foster teamwork and drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Operations
Medloogle Healthcare
Navi Mumbai
07.2023 - Current
- Supervised billing, dispatch, and credit/debit note teams to ensure operational accuracy for stockists.
- Monitored inventory levels, optimized warehouse layout, and ensured effective material handling.
- Coordinated logistics with providers to achieve timely and cost-effective transportation.
- Cultivated vendor relationships, negotiated contracts, and managed procurement processes effectively.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
- Managed disposal of expired products in compliance with regulatory standards.
- Analyzed account performance and provided insightful KPI reports to senior management.
Senior Executive- Business Operations- HLM
Thyrocare Technologies PVT LTD
Navi Mumbai
03.2022 - 07.2023
- Supervised team of six members to ensure efficient project execution and delivery.
- Managed Hospital Lab Management operations, driving business growth and optimizing processes.
- Utilized data analysis and (P&L) profit-loss techniques to establish profitable labs in hospitals.
- Coordinated with legal team to prepare MOUs for Hospital Lab Management clients.
- Monitored field staff movements, maintaining records for sales reviews and management updates.
- Participated in Phyzi app implementation for field staff productivity monitoring.
- Trained team members to enhance productivity and achieve performance metrics.
- Collaborated with IT team to align services with customer expectations.
Project Coordinator - GQC- Good Quality Center
Thyrocare Technologies PVT LTD
Navi Mumbai
06.2021 - 03.2022
- Supervised a team of over 13 members, ensuring successful project execution and delivery.
- Trained staff to establish two Good Quality Centers, maintaining high standards and customer satisfaction.
- Coordinated with vendors to support clients during center setup and ensure smooth operations.
- Conducted virtual audits of client centers, evaluating compliance and readiness for further processes.
- Developed JotForm to streamline Google Listing and client registration processes, enhancing efficiency.
- Analyzed data to gain insights, driving informed decisions that improved operational effectiveness.
Senior Executive- Business Development
Thyrocare Technologies PVT LTD
Navi Mumbai
02.2017 - 06.2021
- Supervised team of over 10 members to ensure operational efficiency and performance.
- Coordinated with departments including Lab, IT, Logistics, and Accounts to resolve queries.
- Generated online leads by identifying and pursuing new sales opportunities.
- Trained subordinates in communication skills to enhance collaboration with centers and franchisees.
- Maintained relationships with franchise partners to drive sales growth and foster partnerships.
- Contacted potential clients through email and phone to establish rapport and promote services.
- Organized medical camps to expand client base and enhance company visibility.
Business Development Executive
RXN Chemicals
Navi Mumbai
07.2016 - 01.2017
- Proactively generated sales leads for pharmaceutical raw materials, driving business growth and market expansion.
- Sourced lab chemicals, APIs, intermediates, and impurities while maintaining supplier relationships.
- Negotiated contract terms, raised purchase orders, and coordinated delivery of raw materials.
- Collaborated with QA team to assess due diligence for new and existing products.
- Addressed material inquiries promptly, ensuring stakeholder clarity and satisfaction.
- Followed up on client requests diligently to ensure timely resolutions and strengthen relationships.
Education
DMLT certified -
GG Institute
01.2021
Bachelor of Science - Chemistry
University of Mumbai
01.2015
Skills
- Interpersonal communication
- Profit and loss management
- Cost of goods sold calculations
- Inventory oversight
- Supply chain coordination
- Vendor negotiation
- Process optimization
- Data analysis
- Project management
- Client relationship management
- Team leadership
- Sales strategy development
- Contract negotiation
- Customer service excellence
- Performance tracking
- Problem resolution
- Multitasking ability
- Team building
- Adaptability skills
- Analytical thinking
- Time management
Technical Skills Set
- Data analysis by Power BI
- Advance Excel
- Microsoft Word, PPT
- CRM
- Freshdesk implementations
- Charbi, Labso, and Cliso - In-house software of Thyrocare Technologies
- Phyzii app for field staff productivity tracking
- ERP
- Monitor Plus
Affiliations
- I have streamlined operations by the implementation of Freshdesk in Medloogle Healthcare
- I have streamlined operations by using zone-wise logistic partners and improved logistic services
Certification
- Fundamentals of Operations Management
- Project management
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Other Details
- Date of Birth: October 2, 1994
- Marital Status: Unmarried
- Alternate number: 865-253-2708
Timeline
Lead Operations
Medloogle Healthcare
07.2023 - Current
Senior Executive- Business Operations- HLM
Thyrocare Technologies PVT LTD
03.2022 - 07.2023
Project Coordinator - GQC- Good Quality Center
Thyrocare Technologies PVT LTD
06.2021 - 03.2022
Senior Executive- Business Development
Thyrocare Technologies PVT LTD
02.2017 - 06.2021
Business Development Executive
RXN Chemicals
07.2016 - 01.2017
DMLT certified -
GG Institute
Bachelor of Science - Chemistry
University of Mumbai
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