Monika Gupta
Product Manager
Summary
With over 7 years of success in product roadmap development, I bring a passion of client success, a record of delivering projects on time and under budget.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Product Manager- BFSI Marketplace
Bajaj Finserv Direct Ltd
08.2024 - Current
- Enhancement of website and Mobile App(s)
- Integration of Account Aggregator in website
- Enabling bundle pocket products in website for users
- Integration and improvement of web journey in website
- Partner integration & onboarding for Bureau Score of user on web & application journey
- Handling annual & half yearly end to end partner tech related journey audit
- Building Account aggregator user journeys on Web & Mobile application - horizontal projects
- Enabling Service request digital features for users
Product Manager
Bajaj Allianz life
08.2023 - 08.2024
- Implementing QR code system for policy servicing across 500+ branches
- Managing and maintaining the Customer App on WhatsApp, resulting in the receipt of the TDI award for digital insurance worldwide
- Overseeing the installation of kiosk machines at 27 branches for policy servicing, including both hardware and software application installation
- Spearheading the transition to a paperless journey across 500+ branches
- Integrating Surrender Retention Tool to increase retention efficiency with 15% by quantifying customer future financial benefits
- Enhancing surrender retention strategies through the implementation of Automated Sales Alert mechanisms to increase retention efficiency by 5%
- Integrating a Predictive Dialer across 500+ branches for Propensity calling to streamline communication, increase retention efficiency and reduction in surrender ratio
Assistant Product Manager - Digital Finance
Think and Learn Pvt Ltd
08.2020 - 05.2023
- Process Design: Integrated and implemented new process-related business platforms, handled LSQ & Sales Force -related queries for cross functional teams, automated processes to reduce the operational cost
- Generated revenue by implementation of multiple automated payment channels for pan India that generated on an average 4 Cr monthly basis
- Designed an Internal CSAT module for Digital Finance to bring down 60% of social media escalation & reduction in outsourced vendor cost to the company by 90%
- Designed an Internal Android APP for the field collection Process to remove the cost by 70% of an outsourced vendor
- Implementation of multi language IVR for Pan India
- Maintenance & improvisation of customer service chat Bot
- Enabling digital loan journey
- Implementation of API based automated Data dashboard
- Product Innovation in Digital customer experience
Sr. Operations Executive
Goomo Orbit Corporate & Leisure India Pvt Ltd.
07.2018 - 08.2020
- Demonstrated expertise in managing comprehensive Digital travel arrangements for individuals & Group of 500+ against India, Europe, UK, USA, Asia, China
- Enhancement of Customer portal website
- Maintenance of Transfer booking Application
- RPA solutions
Lead Generation Executive
Zenith Leisure Holidays ltd
01.2017 - 05.2018
- Generated 30% business leads by Digital social media platforms successfully
- Closing business deals with a minimum up selling profitability of 20%
Education
MBA -
IITTM
Noida, India 04.2001 -
Skills
Product lifecycle management
Honors And Awards
- Annual Star Performer
- Digi Hero
- Digital Transformation Champion
- Salesforce Implementation Champion
- Best Performer in Digital Projects & Automation - Think & Learn Private Limited
Certification
Scrum Master Certification – PSM (scrum.org)
Timeline
Scrum Master Certification – PSM (scrum.org)
12-2025
Product Manager- BFSI Marketplace
Bajaj Finserv Direct Ltd
08.2024 - Current
Agile Scrum Master Certification – PSM
05-2024
Product Manager
Bajaj Allianz life
08.2023 - 08.2024
Business Analysis Foundations
12-2022
Project Management
04-2022
Assistant Product Manager - Digital Finance
Think and Learn Pvt Ltd
08.2020 - 05.2023
Sr. Operations Executive
Goomo Orbit Corporate & Leisure India Pvt Ltd.
07.2018 - 08.2020
Lead Generation Executive
Zenith Leisure Holidays ltd
01.2017 - 05.2018
MBA -
IITTM
04.2001 -
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