Monika Ingale

• Working on Apex programming, Visualforce, SOQL/SOSL, and LWC.
• Working on Salesforce Lightning, Salesforce CRM, Salesforce Platform, Salesforce Service Cloud, Salesforce Sales Cloud, Data Cloud, and Salesforce Einstein.
• Working on service intelligence involves using data and AI to gain insights into service operations, improve customer satisfaction, and reduce costs.
• Working on case management, Email-to-Case, Web-to-Case, omni-channel, Salesforce Optimizer, digital engagement, live agent, Einstein/WhatsApp chatbots, etc.
• Working on the design of custom objects, custom fields, role-based page layouts, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, dashboards, and various other components as per the client and application requirements.
• Working on a DevOps center, particularly within a Salesforce context, means collaborating on and implementing modern best practices for change and release management.
• Solid understanding of JIRA, Confluence, Splunk, and worked on ServiceNow tickets.
• Collaborated with the team to identify and resolve the root causes of production incidents, enhancing overall system stability.
• Achieved client recognition for successfully resolving critical production challenges under tight deadlines.

Achievements-

• I received an achievement for the successful deployment of two CSI ideas and was awarded the Q-STAR Award.
• For exceptional performance and efforts, I received an award from the leadership team of JLP.
• Received a Q-Master award for CSI (Customer Service Improvement) implementation.
• Received appreciation from the client for successfully deployed changes and investigation.
• Certified ITIL 4 Foundation.
• Successfully deployed all the release changes.
• Successfully deployed major investigation task for Release updates.

• Worked on customization using Apex, SOQL, Triggers, Visualforce pages, components, and extensive use of JavaScript and jQuery over the complex functionality of the cart, checkout, and profile pages of our e-commerce project.
• Worked on sales and marketing-related object model opportunities, sales activities, orders, campaigns, and campaign members.
• Prepared technical design documents and deployment plans as per user stories and bugs.
• Used Salesforce sites functionality for the complete deliverables of the project.
• Worked on SOQL and SOSL queries, debug logs, and user management
• I worked on user stories and Jira bugs.
• I used workflows, validation rules, email alerts, and process builders in my project work. Used Process Builder to invoke Lightning Flow Builder and sent an email using it.
• Used email templates with merge fields, and sent emails using batch jobs.
• Worked on VS Code and Git.
• Used a workbench for data migration, export, XML generation, and querying different objects. Used the Data Import Wizard and Data Loader to import metadata into Salesforce.

• Requirement gathering.
• Code & build development
• Developed the shell script to automate the flows in billing.
• Singly handled the applications from the offshore sites.
• Handle multiple client cases.