Monika Pal
Senior Business Analyst
Secunderabad
Summary
Dynamic Business Process Dev Senior Analyst with 8 years of experience revolutionizing workflows and driving impactful change. Adept at documenting business processes, creating workflow diagrams, and collaborating with technical teams to ensure customer needs are met. Skilled in Agile methodology, stakeholder management, and delivering compelling presentations on project progress. Known for enhancing team productivity through innovative and time-saving strategies. Proficient in Microsoft software, confluence, and adept at creating user stories for new requirements. Adept at providing technical support during user acceptance testing cycles and excelling in identifying and documenting business requirements. A proven leader, with a track record of mentoring and coaching team members to improve understanding of Agile/Scrum principles.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Business Process Dev Senior Analyst
Accenture
Hyderabad
09.2022 - 05.2024
- Documented business processes and created workflow diagrams utilizing Microsoft suite
- Maintained confluence with complete understanding of different modules of applications
- Collaborated with developers to ensure that product designs meet customer needs
- Facilitated communication between stakeholders and technical teams
- Identified and documented business requirements utilizing Agile methodology
- Created detailed user stories with acceptance criteria that effectively communicate the features and functionality desired for the product
- Regularly communicate with stakeholders, including customers, end-users, and internal teams, to understand their needs and gather feedback
- Integrated stakeholder feedback into the product backlog and decision-making processes
- Actively participate in Sprint Retrospectives to gather feedback and insights for continuous improvement
- Worked closely with the Scrum Master and development team to ensure that the development process aligns with Agile Principles
- Provided technical support during user acceptance testing cycles
- Optimized code to reduce system resource usage by 95%
- Created and managed the product backlog, which is a prioritized list of features, user stories, and tasks
- Mentored and coached team members to improve their understanding of Agile/Scrum principles and best practices
- Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies
- Ensured sprint deliverables and objectives were met on time and within budget
- Resolved conflicts and challenges within the team in a timely and effective manner
- Developed and executed comprehensive test plans and test cases to ensure product quality and usability
Senior Business Analyst
ICICI Bank
04.2021 - 09.2022
- Completed projects on time and within budget restrictions
- Conducted impact analysis of technology changes in business processes
- Researched and resolved data discrepancies with troubleshooting teams and identified process inefficiencies through gap analysis outlined sensible solutions
- Interacted with internal customers to understand business needs and translate them into requirements and project scope
- Assessed the impact of current business processes on users and stakeholders and evaluate potential areas for improvement
- Created successful test scripts to manage automated feature testing and identified bugs and issues within the system and applied troubleshooting techniques for mitigation purposes
- Collaborated with product owners to stay current on intended functionality
- Checked configuration files and logs to uncover root causes of problems and fixed identified issues to improve workflows
- Mentored junior analysts, fostering professional development while enhancing overall team performance
Business Analyst
ICICI Bank
Hyderabad
07.2016 - 03.2021
- Effectively managed teams of business process consultants
- Worked with a commitment to precision and solid attention to detail
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests
- Directed teams completing regression tests to support successful product development stages
- Recognised bugs and issues within the system and applied troubleshooting techniques for mitigation purposes
- Collaborated with product owners to stay current on intended functionality and worked closely with different departments to develop innovative solutions to functionality issues
- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
- Conducted a gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience
Education
MBA - Human Resources
Indira Gandhi National Open University
Balasore, Odisha 08.2015 - 08.2018
Post Graduate Diploma - Banking and Finance
ICICI Manipal Academy
Bengaluru, Karnataka 11.2015 - 11.2016
Bachelor of Technology - Computer Science and Engineering
Biju Pattnaik University of Technology
Cuttack, Odisha 08.2010 - 08.2014
Skills
Agile methodology
Tomcat
Automated Testing
CSS
Confluence
data analysis
Information Processing
Databases
HTML
Jira
Microsoft Office
Microsoft suite
Weblogic
Manual Testing
Debugging
Software Development
test cases
Analytical Thinking
detail-oriented
Communication Skills
Creative Problem Solving
Fast Learner
Decision Making
troubleshooting
Highly motivated
strategies
Team Management
user stories
scrum
time management
Negotiation
Power BI
Technical Documentation
SRS
BRD
Technical Support
Customer Demand Planning
Innovation Management
Gap Analysis
Impact Analysis
Project Management
Data Processing
Certification
Agile, Udemy, 01/01/20
Accomplishments
- Rockstar Rookie (New Joiner), Accenture, 12/10/24
Personal Information
- Date of Birth: 03/14/91
- Gender: Female
- Nationality: Indian
Timeline
Business Process Dev Senior Analyst
Accenture
09.2022 - 05.2024
Senior Business Analyst
ICICI Bank
04.2021 - 09.2022
Business Analyst
ICICI Bank
07.2016 - 03.2021
Post Graduate Diploma - Banking and Finance
ICICI Manipal Academy
11.2015 - 11.2016
MBA - Human Resources
Indira Gandhi National Open University
08.2015 - 08.2018
Bachelor of Technology - Computer Science and Engineering
Biju Pattnaik University of Technology
08.2010 - 08.2014
Agile, Udemy, 01/01/20
Basics of Scrum, Great Learning, 10/01/24
Six Sigma, Great Learning, 10/01/24
Leadership and Management, Great Learning, 10/01/24
Dot Net Fundamentals, Great Learning, 11/01/24
Microsoft Azure Essentials, Great Learning, 11/01/24
SAP ERP, Great Learning, 11/01/24
CBAP, Simplilearn, 11/01/24
SQL and Databases, Oracle, Not specified
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