Monika Paliwal

• Successfully onboarded 25+ new customers, ensuring seamless digitalization adoption within 15 days.
• Monitored metrics, provide actionable insights for efficiency and performance improvement while Conducting regular business reviews with key accounts and executive stakeholders to identify opportunities resulting in a 25% increase in upsell revenue and overall customer lifetime value.
• Developed and implemented customer success strategies resulting in a 15% increase in renewal rates and accounts revenue growth by 2x YOY.
• Managing a diverse portfolio of 50+ customers, including big enterprises and medium- sized businesses, achieving 95% customer retention rate. Managing customer escalations, resolving complex issues and maintaining high satisfaction levels through proactive account management and collaboration with cross-functional teams.
• Recently started to Led a team of Customer Success/Service Managers to increase overall customer satisfaction by 20% while Mentoring and coaching junior Customer Success Managers to improve performance and drive team success.
• Collaborated with product and sales teams to advocate for customer needs and provide feedback for product enhancements.

- Crafting unique and compelling value propositions for large enterprise accounts, making strategic decisions for short and long-term business and financial benefits.
- Developing, owning, and executing tailored business plans for assigned Enterprise accounts within NxtGen relationships.
- Collaborating with diverse stakeholders within large enterprise accounts to implement business plans, including creating and tracking pipelines, closing deals, and achieving revenue targets.
- Expansion, resulting upsell and Cross sell opportunities by working across C Suite Executives there by playing a critical role in successful journey of organization.

• Leading unique solutions at Obbserv- PRetailO.
• Initiating conversations, managing relationships, and taking client briefs in a structured format.
• Conducting data, market, and industry research, and capturing activities.
• Overseeing high-quality delivery of client initiatives by collaborating with strategy and execution teams.
• Providing regular feedback, analysis, and reporting to clients to demonstrate the impact of digital activities.
• Leading and motivating assigned staff, conveying the agency's vision and values.
• Building brand collaterals, including introduction decks, product mix decks, and case studies.
• Executing full-line presentations for all distribution levels, focusing on account direction.
• Solving problems with vendors and customers under founders' supervision.
• Maximizing client satisfaction through SEP plan implementation and weekly review calls.

Contribute to both talent acquisition and marketing efforts through sourcing candidates, coordinating interviews, and assisting with marketing initiatives.