Monika Sharma
Delhi-NCR
Summary
Accomplished Operations and Facilities Leader with over 20 years of distinguished experience directing multi-site Corporate Administration, 24/7 Physical Security & HSE, and large-scale Employee Transport Fleet Operations across IT, ITeS, and corporate environments. Proven track record leading operations supporting 6,000+ employees and managing round-the-clock transport fleets of 320+ vehicles across Noida, Hyderabad, and Bengaluru. Expert in establishing robust operational governance, achieving 100% uptime of critical infrastructure, enforcing ISO compliance and CAPA, driving Business Continuity Planning (BCP), and optimizing multi-million Capex/Opex budgets. Recognized for strong analytical capabilities, SLA-driven vendor management, cross-functional stakeholder leadership, and crisis mitigation with an uncompromising commitment to corporate integrity and employee safety.
Overview
22
22
years of professional experience
Work History
Assistant General Manager – Facilities & Fleet Operations
Corrohealth Infotech Private Limited
Noida, Hyderabad & Bengaluru
01.2023 - Current
- 24/7 Transport & Fleet Operations: Head round-the-clock fleet operations supporting 6,000+ employees across Noida, Hyderabad, and Bengaluru; manage a dedicated transport team and a contracted fleet of 320+ vehicles operating 24x7 with strict focus on commuter safety, route efficiency, and cost control.
- Executive & Client Visit Logistics: Manage end-to-end client, executive, and VIP visit logistics, orchestrating hotel accommodations, airport transfers, local transportation, site access coordination, security arrangements, and on-ground support with uncompromising confidentiality and hospitality.
- Multi-Site Facilities Operations: Direct day-to-day facilities operations across all regional delivery centers, sustaining a safe, compliant, and productive workplace while ensuring 100% uptime of critical infrastructure through preventive maintenance and rigorous governance.
- Office Setup & Fit-Out Projects: Lead and manage new office setup projects, overseeing space planning, design coordination, budget allocation, vendor execution, and final handover in alignment with organizational expansion targets and timelines.
- ISO Quality & Compliance Standards: Ensure workplace facility compliance with ISO standards through continuous monitoring, internal audits, documentation control, and execution of Corrective and Preventive Actions (CAPA).
- SOP Formulation & Governance: Lead Facility and Infrastructure teams in developing, implementing, and enforcing Standard Operating Procedures (SOPs) aligned with corporate governance, statutory guidelines, and code of conduct.
- Vendor & AMC Lifecycle Management: Establish, manage, and monitor SLA-driven vendor partnerships and Annual Maintenance Contracts (AMCs), driving asset lifecycle management and continuous cost optimization across all infrastructure assets.
- Security, HSE & Crisis Management: Formulate and drive strategic planning for vulnerability assessments, enterprise risk management, crisis response, emergency preparedness, and Business Continuity / Disaster Recovery (BCP/DR).
- Statutory Authorities Liaison: Collaborate with government and statutory authorities (electricity boards, telecom, municipal corporations) to secure regulatory approvals and maintain uninterrupted municipal and utility services.
- Health & Safety Excellence: Uphold high operational standards in security management, fraud prevention, incident investigations, and Health, Safety & Environment (HSE) protocols across all premises.
Hospitality Founder
Entrepreneurial Venture – Hospitality Founder
Shimla
10.2020 - 12.2022
- Founded and established a restaurant venture in Shimla in response to the COVID-19 situation. Successfully built the business from the ground up, managed end-to-end operations, guest relations, and local hospitality standards before transitioning day-to-day management to family members prior to her return to the corporate sector in January 2023.
Senior Manager – Facilities & Transport
Thrive Global Solutions Private Limited (formerly e4e Healthcare Business Services Pvt. Ltd.)
Noida & Gurugram
02.2010 - 09.2020
- Administration & Facilities Governance: Managed day-to-day administration and facility operations across Noida and Gurugram sites, ensuring uninterrupted service delivery, operational continuity, and superior workplace standards.
- Capex & Opex Budget Governance: Formulated, monitored, and controlled the administrative Capex and Opex budget, aligning expenditures with financial targets and delivering substantial cost savings through disciplined financial governance.
- Employee Transport & Travel Logistics: Oversaw employee transport systems and domestic/international air travel logistics, ensuring high commuter satisfaction and establishing robust contingency backup protocols to guarantee zero transit disruption.
- Vendor Partnerships & SLA Management: Managed vendor relationships and service providers, enforcing strict Service Level Agreements (SLAs) and renegotiating contracts to optimize operating costs without sacrificing service quality.
- Business Continuity Planning (BCP): Supported strategic risk initiatives and BCP compliance by reviewing, updating, and enforcing administrative disaster management policies and business continuity procedures.
- Emergency Preparedness & Safety Drills: Conducted quarterly fire evacuation drills and organized structured fire-fighting, first-aid, and women safety training programs to heighten emergency readiness and minimize response times.
- Cafeteria & Consumables Management: Supervised cafeteria operations, negotiated corporate tie-ups with hotels and restaurants, and directed inventory management for pantry supplies and housekeeping consumables to curb wastage.
- Expatriate Services & Event Management: Managed expatriate support services (housing leases, vehicle leases, driver allocations); planned and executed key corporate events including Annual General Meetings (AGMs) and Annual Day.
- Infrastructure AMCs: Tracked, managed, and renewed Annual Maintenance Contracts (AMCs) for building utilities, power backups, and life-safety systems to guarantee uninterrupted operations.
Senior Executive – Administration & Facilities
Globerian India Pvt. Ltd.
New Delhi
05.2005 - 02.2010
- 24/7 Security Operations Management: Spearheaded 24/7 corporate physical security operations, visitor & material movements, key management, parking control, perimeter security, and First Aid readiness across all guard posts.
- Access Control & Electronic Surveillance: Managed maintenance of electronic access controllers and card readers, user badge provisioning, card inventory controls, and periodic access control audit reconciliations.
- Security Personnel Training: Conducted technical and operational training for security guards and on-ground teams covering Fire Fighting, First Aid, Information Security, Physical Access Control, CCTV, and Public Address (PA) systems.
- Facility Operations Supervision: Supervised outsourced staff across cafeteria, housekeeping, security, electrical maintenance, and office assistance, verifying daily shift attendance, punctuality, and SLA fulfillment.
- R&M & Asset Tracking: Maintained Repair & Maintenance (R&M) trackers, tracked Budget vs. Actual operational expenses, and updated fixed asset registers.
Executive – Administration
Geo Miller & Co. Pvt. Ltd.
New Delhi
06.2004 - 05.2005
- Facility Administration: Managed day-to-day administrative tasks, facility maintenance, housekeeping quality checks, and physical security oversight.
- Travel & Logistics: Coordinated business travel bookings, local cab logistics, hotel reservations, and guest hospitality.
- Documentation & Billing: Maintained administrative documentation, billing reconciliation, and office supplies procurement.
Education
Bachelor of Commerce — B.Com -
Skills
- CCTV Surveillance Systems
- Biometric & RFID Electronic Access Controllers
- Public Address (PA) Systems
- Fire Alarm & Hydrant Systems
- Incident Reporting Tools
- 24/7 Fleet Dispatch & Transport Management Systems
- Route Planning & Fleet Optimization
- Enterprise Asset Management
- ISO Quality & CAPA Audit Systems
- Fleet operations
- Facilities management
- Vendor management
- BCP planning
- ISO compliance
- Budget control
- Contract negotiation
- Asset management
- Travel logistics
- Safety audits
- Leadership skills
- Risk assessment
- Complaint handling
Custom Section
- Microsoft Word
- Microsoft Excel (Data Analysis, Budget Trackers, Management Reporting)
- Microsoft PowerPoint
- Microsoft Outlook
- CCTV Surveillance Systems
- Biometric & RFID Electronic Access Controllers
- Public Address (PA) Systems
- Fire Alarm & Hydrant Systems
- Incident Reporting Tools
- 24/7 Fleet Dispatch & Transport Management Systems
- Route Planning & Fleet Optimization
- Vendor SLA Trackers
- Enterprise Asset Management
- ISO Quality & CAPA Audit Systems
Timeline
Assistant General Manager – Facilities & Fleet Operations
Corrohealth Infotech Private Limited
01.2023 - Current
Hospitality Founder
Entrepreneurial Venture – Hospitality Founder
10.2020 - 12.2022
Senior Manager – Facilities & Transport
Thrive Global Solutions Private Limited (formerly e4e Healthcare Business Services Pvt. Ltd.)
02.2010 - 09.2020
Senior Executive – Administration & Facilities
Globerian India Pvt. Ltd.
05.2005 - 02.2010
Executive – Administration
Geo Miller & Co. Pvt. Ltd.
06.2004 - 05.2005