MONISHA CHETRI
Marketing Intern - GenElek
Paryavaran Complex, Saket,Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Sr. Executive
Concentrix
Gurgaon, Haryana
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 50 customer calls per day.
Sales Executive, head football coach, freelancer yoga trainer
Delhi Public School
Guwahati, Assam
01.2018 - 10.2018
- Scheduled and oversaw robust calendar of practices, special events and conference games.
- Assessed individual skills and physical abilities to make appropriate position assignments.
- Collaborated with administrators to establish framework for player participation and awards.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Prepared athletes for special competitions and tournaments.
- Trained athletes in proper use of equipment for safety and maximum results.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Education
BBA - Human Resources Management
NEF College of Management & Technology
Guwahati 07.2014 - Current
Higher Secondary Certificate - Humanities
SAI RNS International School
Guwahati, Assam 07.2012 - 04.2014
Secondary School Certificate -
Vivekananda Kendra Vidyalaya
Guwahati, Assam 07.2011 - 03.2012
Skills
Complaint resolution
Service recommendations
Written and oral communication
Training development aptitude
Account management
Call center operations
LiveChat
Fitness assessments
Motivational leadership style
Game strategy planning
Events logistics management
Volunteer Management
Sponsorship development
Timeline
Sr. Executive
Concentrix
11.2018 - Current
Sales Executive, head football coach, freelancer yoga trainer
Delhi Public School
01.2018 - 10.2018
BBA - Human Resources Management
NEF College of Management & Technology
07.2014 - Current
Higher Secondary Certificate - Humanities
SAI RNS International School
07.2012 - 04.2014
Secondary School Certificate -
Vivekananda Kendra Vidyalaya
07.2011 - 03.2012