MONISHA SAMRAJ
Senior Process Associate
Coimbatore
Summary
Dynamic Senior Process Associate with a proven track record in managing complex processes and delivering high-quality outcomes. Expertise in driving efficiency and compliance while serving as a subject matter expert, adept at handling escalations and mentoring team members to enhance performance. Committed to continuous process improvement, leveraging analytical skills to identify opportunities and implement effective solutions. Results-oriented professional dedicated to fostering a culture of excellence within the organization.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Process Associate
Switcher(A Sulochana Groups)
10.2025 - Current
- Execute and oversee day-to-day process operations with a high level of accuracy and efficiency
- Handle complex cases, exceptions, and escalations beyond standard processing
- Ensure adherence to defined SLAs, KPIs, quality standards, and compliance requirements
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
Purchase Executive
Switcher (A Sulochana Groups)
01.2025 - 09.2025
- Maintained accurate inventory records using procurement software systems.
- Supported the development of purchasing strategies to optimize supply chain efficiency.
- Maintained accurate records of all purchase orders, invoices, contracts, and related documents.
- Developed and maintained an up-to-date database of suppliers, products, and prices.
- Monitored goods received to verify proper timing, quality, quantity, and delivery to proper sites.
- Prepared reports on purchases including cost analyses, inventory control reports, and price lists.
Accounts Receivable and Payable
Switcher (A Sulochana Groups)
09.2023 - 12.2024
- Managed account reconciliations to uphold accurate financial records.
- Coordinated with sales teams to resolve billing discrepancies promptly.
- Analyzed aging reports to identify overdue accounts for timely follow-up.
- Maintained detailed records of payment transactions and customer interactions.
- Assisted in preparing monthly aging reports to track outstanding balances.
- Maintained accurate records of accounts receivable and payable transactions.
- Maintained accounts payable ledger entries to ensure data accuracy.
- Assisted in month-end closing procedures by preparing account reconciliations.
- Utilized accounting software to track and manage outstanding payments.
- Reconciled accounts payable ledgers against general ledger accounts on a monthly basis.
- Monitored bank balances daily to ensure sufficient funds are available for payment processing.
Sales Order Processing & Invoice processing
Switcher (A Sulochana Groups)
05.2022 - 09.2023
- Maintain precise records of sales orders, including invoices and shipping documents.
- Prepare and maintain accurate records of all sales orders, including invoices and shipping documents.
- Process transactions accurately using point-of-sale systems for efficiency.
- Manage the entire sales order process from receipt to fulfillment, ensuring all details are accurate and complete.
- Processed invoices using accounting software for accurate financial records.
- Maintained accurate records of all invoice transactions.
Education
Bachelor of Commerce -
KG College of Arts And Science
05-2021
Skills
Experience with ERP systems
SAP B1 financial analysis skills
Experienced with Microsoft Office applications
Proficient in Zoho ticketing workflows
Analytical problem resolution
Efficient at acquiring new skills and knowledge
Payment reconciliation
Timeline
Senior Process Associate
Switcher(A Sulochana Groups)
10.2025 - Current
Purchase Executive
Switcher (A Sulochana Groups)
01.2025 - 09.2025
Accounts Receivable and Payable
Switcher (A Sulochana Groups)
09.2023 - 12.2024
Sales Order Processing & Invoice processing
Switcher (A Sulochana Groups)
05.2022 - 09.2023
Bachelor of Commerce -
KG College of Arts And Science