Monisha Sandur
Associate Technical Support
Bengaluru
Summary
- 4 Years of experience as a Administration and Developer on Salesforce platform.
- Has good knowledge of the Technical and Functional aspects of Salesforce, on demand CRM package.
- Customizing the applications on Salesforce platform .
Hands on experience on developing Triggers, Apex Classes, LWC and Aura. - Workflows Implementation with Objects, Custom Apps, Layouts, Tabs, Validation Rules.
- Workflow and Approval processes, Sharing Rules.
Ability to learn and adapt to new technologies quickly. - Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs,
custom reports, report folders, data loader, Dashboards and various other components as per the
client and application requirements. - Worked on Security Model, Data Model, Approval process, Validations and Flows.
- Good analytical, verbal, written communication and interpersonal skills.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Associate Technical Support Engineer
Salesforce
09.2022 - Current
- Developed and maintained a comprehensive knowledge base of common technical issues, ensuring the efficient resolution of future customer inquiries.
- Implemented process improvements that resulted in reduced ticket backlog and increased overall productivity among the support team members.
- Enhanced team efficiency by providing timely and accurate technical support.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
Associate CX Cloud Developer
CRMIT Solutions
10.2020 - 08.2022
- Experience on Salesforce Data Migration for US based Client Project. Used Data Loader and Pentaho tools.
- Experience on Salesforce Configuration side which includes creating of Users, setting up of profiles and permissions, creation of objects, assignment of page layouts, process builder, workflows, flows, reports and dashboards and creation of record types.
- Coordinated on complete enablement for Salesforce related Health Cloud and Manufacturing Cloud products along with demo to entire company.
- Trained other team members within organization on Health Cloud.
- Ranger Rank in Trailhead.
- Worked in 6 projects so far.
- Improved operations through consistent hard work and dedication
Intern
IBM
02.2020 - 08.2020
- Worked on Shark Tank Project named Bell Bird which is web push notification using Node.js and React.
Education
Bachelor's of Engineering - Computer Science
Cambridge Institute of Technology
Bangalore 08.2016 - 2021.08
Skills
Salesforce Configuration
Apex Trigger
Apex Class
Lightning Web Component
Aura
Customer Support
Debugging
Teamwork and Collaboration
Customer Success Management
Root Cause Analysis
Customer Relationship Management
Accomplishments
- Achieved Performer of the month by completing projects and tasks with accuracy and efficiency.
- Was been rewarded as the best performer of the month for getting lowest TTR and highest CSAT.
Certification
Salesforce Certified Administrator
Timeline
Salesforce Certified Advance Administrator
10-2022
Associate Technical Support Engineer
Salesforce
09.2022 - Current
Associate CX Cloud Developer
CRMIT Solutions
10.2020 - 08.2022
Intern
IBM
02.2020 - 08.2020
Bachelor's of Engineering - Computer Science
Cambridge Institute of Technology
08.2016 - 2021.08
Salesforce Certified Administrator
2022-01
Salesforce Certified Platform Developer -1
2021-06
Salesforce Certified Platform App Builder
2022-04
Health Cloud Specialist Superbadge
2021-06
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