TWINKLE SHARMA
SYSTEMS ENGINEER
Mahal, Nagpur
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Associate Technical Support Engineer
Salesforce
Hyderabad
10.2022 - Current
- Provide solutions to the clients and meet the SLA in given time span
- Close client interaction and communication for providing solution Problem solving and handling critical pressure for correct solution
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Delivered level-4 support and SME input to internal and external customers.
- Designed tailored engineering solutions for customers based upon key requirements.
Systems Engineer
TCS
08.2019 - 10.2022
- Delivered appllcations on service cloud
- Maintained database and schema of technical and functional documents
- Provided services on developed tools and tech on various automation such as process builders,workflow and flows Designed and presented technical proposal for client review Experience in configurations:-objects,Fields and relationship,custom object and various picklist,custom formula Field dependencies, validation rules,Page layout, record type,etc
- Experience in user management data security, profiles, permission sets ,sharing rules etc worked on Intellij, devops, bug fixes and enhancements Worked with different clients AXA Life insurance,Iron Mountain, Leica bio-systems
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Sales Force Intern
TCS
Nagpur City
01.2019 - 06.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
Education
MBA - Business Analytics
Suresh Gyan Vihar University
Jaipur 08.2019 - 03.2022
Bachelor - Electronics Design Technology
Ramdeobaba College of Engineering And Management
Nagpur 01.2015 - 01.2019
Skills
Salesforce development Agile process Deploymentundefined
Accomplishments
- Salesforce Admin Salesforce PD1
- Salesforce Platform App Builder Salesforce service cloud Salesforce Advanced Admin Copado Admin
- Copado Developermy knowledge in IT sector .Use my knowledge to provide user friendly and enhanced projects
Timeline
Associate Technical Support Engineer
Salesforce
10.2022 - Current
MBA - Business Analytics
Suresh Gyan Vihar University
08.2019 - 03.2022
Systems Engineer
TCS
08.2019 - 10.2022
Sales Force Intern
TCS
01.2019 - 06.2019
Bachelor - Electronics Design Technology
Ramdeobaba College of Engineering And Management
01.2015 - 01.2019
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