Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monisha Sohane

Pune

Summary

Resourceful Specialist offering expertise in problem-solving and customer service , having extensive 10 years of experience on Salesforce CRM and have been working as a technical architect on CRM domain and growing towards designing end to end ERP solutions .I have worked on end to end project deliveries , team management and application development .Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
I like to collaborate on hackathons and ideation forums .

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Specialist

Deloitte
06.2019 - Current
  • I have experience in end to end delivery and have worked on project kick offs and RFP's , also worked on key deliverables like drafting Solution Architecture , Functional flow ,Technical Process Flow .
  • · As individual contributor I have been involved in technical troubleshooting and conducting application review for multiple engagements
  • I have contributed as Salesforce SME and I have strong hold on application designing using Salesforce offerings and integration patterns in ERP ecosystem .
  • I have expertise in end to end lead to revenue use cases for client .
  • I have worked on applications with heavy customizations and successfully delivered solutions to mitigate performance issues .
  • Streamlined internal processes for improved operational efficiency and cost savings.
  • Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.

Senior Developer

Cognizant
01.2018 - 06.2019
  • Improved software performance by identifying and resolving bottlenecks in development process.
  • Reduced production time by streamlining coding processes and implementing efficient algorithms.
  • Enhanced user experience through development of intuitive interfaces and seamless navigation features.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges.
  • ·Worked on building custom solutions using LWC /AURA,Apex . Triggers etc
  • ·Worked on building mobile app for managing events and calendars using Salesforce 1 App.
  • ·Designed and configured Security Model, profiles, Roles, Permission Sets, and Sharing Rules to ensure data security
  • Utilized ETL for data integration in Salesforce, facilitating User Data Load from external systems
  • Faced Internal Quality audits for project to ensure adherence to best practices and standards.

Developer

Accenture United Kingdom
01.2017 - 06.2018
  • Enhanced user experience by developing and implementing responsive web designs.
  • Streamlined code for faster load times and improved website performance.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Reduced development time by creating reusable code libraries for future projects.
  • End-to-End Implementation of Community Cloud for Customer Enquiry Management: Led implementation of Community Cloud for customer enquiry management, from requirements gathering to deployment and post-implementation support
  • ·Integrated community with Service Cloud to ensure seamless ticket management and resolution
  • ·Configured and integrated Appexchange products like Drawloop with Salesforce to enable automatic document generation and distribution
  • Implemented SpringCM, an AppExchange product, for contract management for client

Developer

Accenture
05.2013 - 01.2017
  • As part of one of engagements, I was responsible for customizing and configuring 'Customer External Portal' for client, which involved seamless integration with their existing systems
  • I have extensive experience working with App Exchange products such as Conga Composer and Exact Target, and have successfully implemented them for clients to streamline their processes
  • I have tackled complex Service Cloud related implementations that required customization beyond out-of-the-box solutions
  • I have also developed Sales Cloud solutions that involved automation of pricing and opportunity management, enabling clients to optimize their sales processes.

Education

Bachelors of Engineering -

Institute of Engineering
Indore
03.2013

Skills

  • Salesforce CRM
  • Lead to Revenue
  • Quality Assurance
  • Performance Metrics
  • Industry Knowledge

Certification

Salesforce Certified Sharing and Visibility Designer (SU20)
Salesforce Certified Data Architecture and Management Designer (SU20)
Salesforce Certified Application architect
Platform Developer I
Platform Developer II
Salesforce Certified Administrator
Salesforce Certified Platform App Builder

Sales cloud Consultant

Timeline

Senior Specialist

Deloitte
06.2019 - Current

Senior Developer

Cognizant
01.2018 - 06.2019

Developer

Accenture United Kingdom
01.2017 - 06.2018

Developer

Accenture
05.2013 - 01.2017

Bachelors of Engineering -

Institute of Engineering

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Monisha Sohane