Monjit Kumar Borthakur
Operation
DELHI,Delhi
Summary
To obtain a challenging position in a dynamic organization where I can utilize my skills and knowledge to contribute to the growth and success of the company. I aim to continuously learn and develop as a professional, taking on increasing responsibilities and making a positive impact in my chosen field.
Overall, 9+ Years of experience in operation in spanning industries like business process outsourcing, banking captive unit. Currently working as a Lead SME for All-State Benefit process in Accenture Solution Pvt.Ltd. Worked as a Team Developer with Bank of America from July 2014 to May 2021.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Lead Analyst
Accenture Solution Pvt Ltd
09.2021 - Current
- Allocation of e-mails and day to day work to the team
- Weekly client call
- Daily QC through SQF tracker
- Daily reporting to management and stakeholders
- Maintaining daily leave tracker
- Capacity planning
- Working on RCA
- Query log Maintain
- Working on Lean Ideas provided by the team members
- Roster creation for the process
- Leave Tracker update
- Provide training to the new joiner.
- Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
- Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
- Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
- Reduced operational risks with thorough assessments of business processes, identifying gaps and recommending improvements.
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Improved overall team efficiency by streamlining processes and implementing new analytical tools.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
Team Developer
Bank of America
Ggurgaon, Hariyana
07.2014 - 05.2021
- Validated different tax forms (W8, W9, CRS,) submitted by the customers and match the information for the existing and new customers that already exists in the system
- Work allocation and reporting to prioritize the requests based on the SLA’s
- Responsible for quality audit and given feedback to the team members
- Maintained RCA
- Trained the new hires and shadowing them in the initial month
- Maintained and reported out daily processed volume to the management
- Engaged in different remediation projects on monthly basis
- Conducted monthly refresher session with the team
- ERP CGM, GDS, TIGER, MD3, COB
- Leave tracker maintained on daily basis for the associates
- Apart from core work I worked for: Operation Excellency team for lean ideas
- I had given many processes improvement ideas which were successfully implemented
- Achievements: Assigned as a quality auditor
- Rewarded with Bronze, Silver and Gold award by the Line of Business.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MBA - Operations
04.2009 - 03.2011
Bachelor of Arts - Arts
07.2003 - 06.2006
High School Diploma -
08.2001 - 06.2003
High School Diploma -
01.2000 - 05.2001
Skills
Leadership Skill
undefinedPersonal Information
- Date of Birth: 09/30/1985
- Marital Status: Married
Timeline
Lead Analyst - Accenture Solution Pvt Ltd
09.2021 - Current
Team Developer - Bank of America
07.2014 - 05.2021
Punjub Technical University - MBA, Operations
04.2009 - 03.2011
Zakir Husain Collage - Bachelor of Arts, Arts
07.2003 - 06.2006
JHS Collage - High School Diploma,
08.2001 - 06.2003
BPHS - High School Diploma,
01.2000 - 05.2001
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