Vinay Kushwaha
Delhi
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Senior Excutive
Silaris Information Pvt Ltd
Greater noida
04.2021 - Current
- Exceeded satisfaction metrics by applying innovative solutions to complex challenges.
- Resolved customer issues through knowledgeable, friendly service, elevating satisfaction levels by building trust and rapport.
- Engaged customers using effective interpersonal skills, fostering positive interactions that encouraged loyalty.
- Assisted with inquiries and requests, enhancing customer experiences by providing timely and accurate information.
Education
Bachelor of Arts - English Literature
Zakir Hussain Collage Delhi Univerty
Delhi Gate04-2017
High School Diploma -
Senior Secondary School
Sonia Vihar04-2016
Skills
- Customer relationship management
- Client retention strategies
- Customer engagement
- Complaint handling
- Issue resolution
- Service innovation
- Product knowledge
- Data analysis
- Regulatory compliance
- Task prioritization
- Effective communication
- Customer relations
Certification
- Winner in LG Technical Olympaid 2023
- 1st Ranke in LG Technical Olympaid 2024
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Accomplishments
- Best Performer of the Year 2023
- Best Performer of ther Year 2025
Timeline
Senior Excutive
Silaris Information Pvt Ltd
04.2021 - Current
Bachelor of Arts - English Literature
Zakir Hussain Collage Delhi Univerty
High School Diploma -
Senior Secondary School