kapil gautam
Bengaluru
Summary
Dynamic Customer Support Executive with a proven track record at Altruist Technology Pvt. Ltd., excelling in conflict resolution and customer relationship management. Recognized for enhancing customer satisfaction through effective communication and efficient order processing. Adept at training teams and improving support processes, ensuring a seamless customer experience.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Support Excutive
Altruist Technology Pvt. Ltd.
Bangalore
02.2025 - Current
- Answered customer inquiries through various communication channels.
- Assisted customers with product selection and service options.
- Processed customer orders and managed returns efficiently.
- Provided feedback to improve support processes and customer satisfaction.
- Collaborated with team members to resolve complex issues quickly.
- Maintained knowledge of products and services for effective assistance.
- Trained new staff on customer support procedures and tools.
- Resolved customer issues in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Maintained accurate records of customer interactions.
Education
B.Tech - Civil Engineering
Kirodimal Institute of Technology
Raigarh, India 06.2018 - 09.2022
Skills
- Customer service
- Conflict resolution
- Order processing
- Product knowledge
- Team collaboration
- Customer relationship management
- Data entry accuracy
- Feedback analysis
- Effective communication
- Problem solving
- Time management
- Adaptable learning
- Software navigation
- Quality control
- Trend detection and analysis
- Data reconciliation reporting
- Customer inquiry management (CIM)
- Complaint resolution
- Complaint handling
- Language fluency
- Sales improvement
- Team building and training
- Relationship building
- Cross-functional collaboration
- Work prioritization
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Support Excutive
Altruist Technology Pvt. Ltd.
02.2025 - Current
B.Tech - Civil Engineering
Kirodimal Institute of Technology
06.2018 - 09.2022