Moses Jose
Shipping
DOMBIVLI
Summary
With extensive experience in port disbursement and customer service within the shipping sector and telecom industry. I have consistently demonstrated my ability to manage financial transactions effectively and foster positive client relationships. Proficient in resolving inquiries and optimizing service delivery to elevate client satisfaction, I thrive in multitasking, problem-solving, and collaborating across diverse teams to achieve organizational objectives. With a keen eye for detail and a commitment to excellence, I am poised to deliver exceptional service in dynamic environments.
Overview
17
17
years of professional experience
1
1
Language
Work History
SENIOR EXECUTIVE
Marcura India Services Pvt. Ltd
05.2015 - Current
- Managing voyage estimations for the chemical fleet, ensuring accuracy and compliance with FDA and PDA regulations.
- As an independent disbursement handler for chemical operators including Stolt Tankers B.V., Ultragas, and others, I oversee port cost analysis, auditing disbursements for vessels worldwide, and processing disbursement accounts. I meticulously review proforma submissions analyze variances, and ensure accuracy in final disbursements. Additionally, I manage time-barred disbursements, provide timely updates, and advise on cost reductions and discounts to optimize port-related expenses
- Review and analyze each invoice cost against port tariffs, contracts, and policies for compliance, ensuring accuracy for vessel operators, and authenticate expenses with agents or operators when necessary before acceptance.
- Identified issues, analyzed information and provided solutions to problems.
- Ensure compliance with regulatory requirements and internal policies related to shipping disbursement processes. Maintain accurate records, documentation, and audit trails for all financial transactions
- Identify opportunities for cost reduction, process improvement, and risk mitigation through data analysis and performance metrics tracking.
Senior Process Expert
Maersk Global Service Centre: (Mumbai, India)
05.2012 - 04.2015
- Coordinate and execute all domestic and international export and import shipment bookings for UK-based clients, ensuring compliance with client requirements. Assist customers by maintaining close communication to promptly address concerns
- Create shipment bookings promptly upon customer request.
- Collaborate with the Equipment team, transport-desk , and Stowage partners to expedite booking confirmations.
- Serve as the primary contact for managing customer-requested booking amendments.
- Facilitate communication between clients, suppliers, and sales teams, and continuously evaluate processes for improvement, handling customer interactions primarily through email.
- Ensure swift action on customer requests to enhance their experience.
- Prioritize workload to meet deadlines, working closely with vendors for efficient handling of shipments. Plan routes, schedule loads, process amendments, and investigate claims to ensure smooth operations.
- Maintain adherence to turnaround time (TAT) and quality standards for bookings.
- Identify areas for improvement specific to individual customers, such as GCSS enhancements and Auto Booking tools.
- Devise solutions to improve the conversion rate from quotes to bookings.
- Provide analysis and insights to support management decision-making.
Subject Matter Expert (SME) FOR (O2 U.K TELEPHONIC
Fidelity International Services (India) Private LT
10.2007 - 05.2012
- Provide customer service via chat and email to support business operations for UK customers.
- Handle email from customers, addressing inquiries related to billing, service disruptions, plan upgrades, and technical support
- Promoted to Subject Matter Expert, responsible for training new recruits and conducting QA checks on their cases.
- Handle post-pay customer billing queries, port-in arrangements, and resolve network and internet issues.
- Assist in setting up new post-pay connections and address related issues via email and chat.
- Adhere to the Operating Procedure Manual guidelines.
- Contribute to the successful implementation of the O2 chat pilot process.
- Devised and implemented processes and procedures to streamline operations.
CUSTOMER SERVICE ASSOCIATE (CUSTOMER SERVICE )
Intelenet Private Limited
03.2007 - 10.2008
- Handle inbound calls from customers, addressing inquiries related to billing, service disruptions, plan upgrades, and technical support.
- Provide prompt and courteous assistance, effectively resolving customer concerns.
- Utilize company systems to access customer account information and troubleshooting guides for accurate assistance.
- Adhere to company guidelines for call handling, maintaining professionalism and confidentiality.
- Offer additional products or services based on customer needs, such as device upgrades.
- Document call details and resolutions accurately in the company's CRM system.
- Escalate complex issues to higher-level support for resolution.
- Contribute to team goals and quality assurance initiatives to ensure a positive customer experience and meet service level targets.
Education
DSM&L -
Post Graduate Diploma in Shipping Management & Log
Narottam Morarjee Institute Of Shipping 04.2001 -
Bachelor of Commerce From Somayia-College, Mumbai
H.S.C From DAV College, Mumbai Board
04.2001 -
S.S.C From Sandesh Vidyalaya, Mumbai Board
Narottam Morarjee Institute Of Shipping 04.2001 -
Skills
Communication, teamwork, problem-solving, adaptability, and time management, Positive Attitude and Patience
undefinedTimeline
SENIOR EXECUTIVE
Marcura India Services Pvt. Ltd
05.2015 - Current
Senior Process Expert
Maersk Global Service Centre: (Mumbai, India)
05.2012 - 04.2015
Subject Matter Expert (SME) FOR (O2 U.K TELEPHONIC
Fidelity International Services (India) Private LT
10.2007 - 05.2012
CUSTOMER SERVICE ASSOCIATE (CUSTOMER SERVICE )
Intelenet Private Limited
03.2007 - 10.2008
DSM&L -
Post Graduate Diploma in Shipping Management & Log
04.2001 -
H.S.C From DAV College, Mumbai Board
04.2001 -
S.S.C From Sandesh Vidyalaya, Mumbai Board
04.2001 -
Bachelor of Commerce From Somayia-College, Mumbai
Similar Profiles
ANUMOLE K R ANUMOLE K R null
Data Processing Specialist at Marcura India Services Private LimitedData Processing Specialist at Marcura India Services Private Limited
Sushant DharmarSushant Dharmar
Operation Support Officer at Marcura IndiaOperation Support Officer at Marcura India
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
ROHIT KISHOR MALEKARROHIT KISHOR MALEKAR
Digital Marketing Specialist at Redplus Demountable PartitionsDigital Marketing Specialist at Redplus Demountable Partitions
Adit KhanzodeAdit Khanzode
Event Producer at Blackblood IndiaEvent Producer at Blackblood India