Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Business Projects
Timeline
Generic
Moulik Sharma

Moulik Sharma

Jaipur

Summary

Dynamic PMO Lead with extensive experience in streamlining processes and improving service delivery. Skilled in effective communication, client engagement, and operational efficiency, contributing to measurable improvements in project execution and team collaboration.

Overview

19
19
years of professional experience

Work History

Senior Manager - PMO Lead

Genpact
Hyderabad
10.2021 - Current
  • Lead end-to-end vendor and contract management, negotiating favorable terms, overseeing supplier financial agreements, and serving as the SME on all DTO contractual obligations.
  • Optimize PMO processes and operations—developing, implementing, and refining resource- and vendor-management workflows, rolling out standardized project methodologies, and coordinating day-to-day digital transformation activities.
  • Oversee project/program financial performance, from budgeting and cost-tracking to benefits realization and quality controls; build Power BI/Power Apps dashboards, and executive decks that translate complex data into clear, actionable insights.
  • Champion cross-functional collaboration and an inclusive, high-performance culture by acting as the central PMO coordinator for globally dispersed teams, fostering diverse perspectives, and raising the bar on team processes and results.
  • Manage monthly productivity analysis as per the contract, and take action on reducing the bench to minimize the cost.
  • Prime coordinator with the client PMO for all day-to-day queries.
  • Facilitated communication between departments to streamline workflows and information sharing.
  • Developed and implemented strategic plans to improve client engagement and satisfaction.
  • Led cross-functional teams to enhance operational efficiency and service delivery.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Directed cross-functional teams in developing innovative solutions to complex problems.

Manager Operation - Cash & Collections

Genpact
Jaipur
12.2018 - 09.2021
  • Lead Cash & Collection global business with multiple transition
  • Led team meetings to align project goals and expectations.
  • Developed and implemented process improvements for operational efficiency, and managed client relationships.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Assistant Manager - - Collections

Genpact
Jaipur
01.2015 - 11.2018
  • Directed daily collections operations, with regular team meetings and monthly performance reviews, to ensure timely follow-ups and continuous process improvements.
  • Trained and mentored staff on effective collection strategies, systems, and best-practice sharing to boost team capabilities.
  • Analyzed customer accounts—resolving billing disputes, reviewing balances, and arranging payments—to identify trends and optimize recovery efforts.
  • Assisted in crafting and executing initiatives that increased collections, reduced delinquency, and maximized departmental efficiency.

Airline Guest Services Supervisor

Kingfisher Airlines
Jaipur
10.2006 - 09.2014
  • Supervised guest interactions to ensure exceptional service and satisfaction.
  • Trained staff on customer service protocols and conflict resolution techniques.
  • Managed scheduling to optimize team coverage during peak hours.
  • Implemented procedures for efficient check-in and check-out processes.

Education

Hotel Management - Hospitality

KLE College
Bangalore
06-2006

Bachelor of Science - Science Education

SBP College
Dungarpur
06-2002

Skills

  • Project management
  • Strategic planning
  • Cross-functional collaboration
  • Operational efficiency
  • Contract negotiation
  • Client relationship management

Accomplishments

  • Gold Award - 03 Times in last 10 years
  • Silver Award - 06 Times
  • Best Performer of the Year - 2015
  • Best Manager Award - 2010

Languages

Hindi
First Language
English
Advanced (C1)
C1

Business Projects

  • QC Automation - Creating a QC tool on Power App with automated sample selections from Cash, Billing and Collections
  • HRC Cash Automation - Introduction of HRC tool for auto application of Cash received from client
  • Cytiva business Transition - Business transition and set up with best automation tools (AWS / RPA)
  • Project of SOP Creation on Adobe

Timeline

Senior Manager - PMO Lead

Genpact
10.2021 - Current

Manager Operation - Cash & Collections

Genpact
12.2018 - 09.2021

Assistant Manager - - Collections

Genpact
01.2015 - 11.2018

Airline Guest Services Supervisor

Kingfisher Airlines
10.2006 - 09.2014

Hotel Management - Hospitality

KLE College

Bachelor of Science - Science Education

SBP College

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Moulik Sharma