Sohit Kumar
Resource Optimization Sr. Associate (WFM)
H.No-10, Citi Bank ATM, Near Hanuman Mandir, Sukhrali, Gurgaon
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Resource Optimization Sr. Associate (WFM)
Google Operations Center
2 2022 - 3 2023
- Worked as a WFM RTA.
- Good knowledge of Google sheet along with Microsfot-Excel.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
Sr. Process Associate
Cognizant
02.2021 - 02.2022
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
Sr. IT Analyst
Accenture
05.2015 - 09.2019
- Worked as WFM RTA.
- Investigated system issues and implemented resolutions to reduce downtime.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Installed system updates to address vulnerabilities and reduce security issues.
Sr. Associate
IBM/Concentrix
10.2012 - 05.2015
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as keyholder, overseeing business opening and closing operations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Education
High School Diploma -
Sri Tulsi Ashram I C
Baghauli 04.1997 - 03.2007
High School Diploma -
A V N I C
Shahbazpur 04.2007 - 03.2009
B Com - Accounting
S P College
Tigri 04.2009 - 03.2012
Skills
Resource optimization
undefinedTimeline
Sr. Process Associate
Cognizant
02.2021 - 02.2022
Sr. IT Analyst
Accenture
05.2015 - 09.2019
Sr. Associate
IBM/Concentrix
10.2012 - 05.2015
B Com - Accounting
S P College
04.2009 - 03.2012
High School Diploma -
A V N I C
04.2007 - 03.2009
High School Diploma -
Sri Tulsi Ashram I C
04.1997 - 03.2007
Resource Optimization Sr. Associate (WFM)
Google Operations Center
2 2022 - 3 2023
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