Summary
Overview
Work History
Education
Skills
Timeline
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Sohit Kumar

Sohit Kumar

Resource Optimization Sr. Associate (WFM)
H.No-10, Citi Bank ATM, Near Hanuman Mandir, Sukhrali, Gurgaon

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
15
15
years of post-secondary education

Work History

Resource Optimization Sr. Associate (WFM)

Google Operations Center
2 2022 - 3 2023
  • Worked as a WFM RTA.
  • Good knowledge of Google sheet along with Microsfot-Excel.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.


Sr. Process Associate

Cognizant
2021.02 - 2022.02
  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.

Sr. IT Analyst

Accenture
2015.05 - 2019.09
  • Worked as WFM RTA.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Installed system updates to address vulnerabilities and reduce security issues.

Sr. Associate

IBM/Concentrix
2012.10 - 2015.05
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Served as keyholder, overseeing business opening and closing operations.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Education

High School Diploma -

Sri Tulsi Ashram I C
Baghauli
1997.04 - 2007.03

High School Diploma -

A V N I C
Shahbazpur
2007.04 - 2009.03

B Com - Accounting

S P College
Tigri
2009.04 - 2012.03

Skills

Resource optimization

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Timeline

Sr. Process Associate

Cognizant
2021.02 - 2022.02

Sr. IT Analyst

Accenture
2015.05 - 2019.09

Sr. Associate

IBM/Concentrix
2012.10 - 2015.05

B Com - Accounting

S P College
2009.04 - 2012.03

High School Diploma -

A V N I C
2007.04 - 2009.03

High School Diploma -

Sri Tulsi Ashram I C
1997.04 - 2007.03

Resource Optimization Sr. Associate (WFM)

Google Operations Center
2 2022 - 3 2023
Sohit KumarResource Optimization Sr. Associate (WFM)