Tableau
Mounica Singh
Deputy Manager | Deloitte Consulting - US Mobility Center Of Excellence
Hyderabad
Summary
Customer service focused Manager with 9 + years of career experience in Technology & Compliance. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Have been dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Consistently demonstrated a strong work ethic and passionate about fostering a culture of collaboration and delivering results that align with business objectives and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
Deloitte Consulting India Private Limited.
Hyderabad
09.2023 - Current
- Lead overall cohesiveness , growth and development of USI Mobility Analysts and Sr. Analysts and Assistant managers roles and responsibilities. This role involves managing world-class service delivery, team professionalism, monitoring shift schedules, floor conduct, interviews, lead vendor management/relationships, internal stakeholders from other important groups , mentoring & coaching , additional projects, and routine check-ins.
- Responsible for timely summarizing performance checks for Analysts and Sr. Analysts and Assistant mangers within performance management system.
- Provide timely feedbacks to team and manages their over all performance.
- Takes ownership of reporting bugs and working with concerned team in fixing those issues and to provide, design, propose automation in existing system for higher productivity, efficiency, and cost control.
- Identify issues and other escalations and provide guidance to fix those issues and coach all team members for better productivity.
- Responsible for accounts payable of mobile accounts and execute detailed billing reviews/audits for effective financial cost savings and controls
- Support, coach and drive Sr. Analysts', AM (level 4) innovations to maximize team goals through troubleshooting and networking.
- Reviewing contracts/NDA for new and existing contracts to support renew agreements. Initiate and support TPRM for new supplier.
- Mitigate non-compliant behaviors, security risk, heavy administrative and excessive costs, refine new technology risk to protect brand.
- Work with US and USI, Israel, Mexico and Canada leadership to propose change recommendations that align with firms' overall Technology strategies. Work with all teammates, leadership to propose change recommendations that enhance overall mobile device program audit(s) policies and procedures. Work with different stakeholders for new implementations and updating knowledge based articles to have smoother process. Initiate and support TPRM for new supplier. Expand scope of business, achieving end user satisfaction.
- Lead automation process and implement new process in different tools to make work efficient. Takes part in over all firm level/function level initiates.
Assistant Manager - Global Technology
Deloitte Consulting India Private Limited
Hyderabad
06.2020 - 08.2023
- Oversaw team of 13+ employees and managed all their responsibilities and accomplishments.
- Implemented strategies and new projects like TEM implementations, Dashboard integration and Consolidated billing projects for cost savings for firm.
- Developed and maintained strong relationships with all stakeholders to maximize outputs for firm.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement for internal tools and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recruited, interviewed, and hired employees and implemented mentoring/buddy program to promote positive feedback and engagement.
- Revamped and designed KPI for team and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Designed quality framework for each phase of development.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Analyst - US Mobility Center of Excellence
Deloitte Consulting India Private Limited
Hyderabad
06.2017 - 05.2020
- Investigated system issues and implemented resolutions to reduce downtime.
- Validated results and performed quality assurance to assess 100 % accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve Maximum goals.
- Performed audits to protect shareholders and firm for noncompliance process and get huge savings for firm.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed customized reports, summarizing, and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
- Led cross functional trainings to help team to acquire 100% knowledge required.
Analyst - US Mobility Center of Excellence
Deloitte Consulting India Private Limited
Hyderabad
01.2014 - 05.2017
- Conducted system analysis and implementation to maintain and improve process flow.
- Generated reports detailing findings and recommendations.
- Maintained database systems (DCD and other tools) to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized, and input information into internal database
- Optimized 100 % customer experience by delivering superior services and effectively troubleshooting issues by using Service desk and Service Now.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
Education
MBA - Accounting And Finance
Andhra Mahila Sabha School of Informatics
Hyderabad, India 06.2011 - 2013.04
Bachelor's Degree - B.COM (Advertising & Sales Promotion)
LOYOLA ACADEMY DEGREE & P.G COLLEGE
Hyderabad,India 06.2008 - 2011.05
Skills
Project Management
Affiliations
- Part of DE&I firm , Sustainability and other level initiatives.
- Conducted session for Gender sensitization.
- Affiliated with Cheers Foundation which an Orphanage.
- Affiliated with a thread - School on wheels.
- Volunteered in the year round DEGP programs.
Software
Power-BI
Service Now
MS-Office
Reading & creative workshops
I am a bookworm, would love to read thrillers and fantasy books. I like to participate in any creative workshops like pottery, art and passionate about dance as well.
References
Available upon request
Certification
PMP
Timeline
Deputy Manager
Deloitte Consulting India Private Limited.
09.2023 - Current
Assistant Manager - Global Technology
Deloitte Consulting India Private Limited
06.2020 - 08.2023
Senior Analyst - US Mobility Center of Excellence
Deloitte Consulting India Private Limited
06.2017 - 05.2020
Analyst - US Mobility Center of Excellence
Deloitte Consulting India Private Limited
01.2014 - 05.2017
MBA - Accounting And Finance
Andhra Mahila Sabha School of Informatics
06.2011 - 2013.04
Bachelor's Degree - B.COM (Advertising & Sales Promotion)
LOYOLA ACADEMY DEGREE & P.G COLLEGE
06.2008 - 2011.05
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