MOUNIKA RAYIDI
Hyderabad
Summary
Content Moderator and Content Reviewer with 3+ years of experience supporting large-scale digital platforms. Strong expertise in content moderation, policy enforcement, quality assurance, SEO content review, and user-generated content (UGC) analysis. Proven ability to meet SLAs, maintain platform safety standards, and deliver high accuracy in high-volume environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Content Reviewer
Tech Firefly
10.2022 - 12.2023
- Reviewed and approved digital content for policy compliance, grammar, tone, and brand guidelines.
- Optimized content using SEO best practices and keyword research.
- Edited website and landing page content to improve clarity, readability, and conversion rates.
- Collaborated with cross-functional teams to ensure timely content launches.
- Improved first-pass approval accuracy, reducing rework.
- Evaluated submissions for quality and relevance to platform standards.
- Collaborated with teams to enhance content moderation processes.
- Provided feedback on content trends and user behavior insights.
- Assisted in training new reviewers on best practices and guidelines.
- Monitored flagged content for potential violations or issues.
- Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
- Analyzed content for potential copyright or trademark infringement issues.
- Evaluated new products or services prior to launch by conducting thorough reviews.
- Monitored social media platforms for inappropriate or offensive material.
- Developed reporting systems that provided comprehensive analysis of the results of each review.
- Assisted in developing strategies for improving customer experience through content reviews.
- Created guidelines and procedures related to the review process.
- Collaborated with other departments within the organization to ensure effective communication regarding any changes made following a review.
Senior Content Moderator
Teleperformance
02.2022 - 09.2022
- Ensured moderation accuracy and adherence to platform safety policies and SLAs.
- Improved incident response and resolution time by 20% through workflow optimization.
- Trained and mentored moderators, improving team accuracy by 40%.
- Reduced escalation rates by 18% through quality audits and coaching.
- Reviewed user-generated content for compliance with community guidelines.
- Trained new moderators on best practices and moderation tools.
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Investigated complaints regarding inappropriate or offensive material.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
Content Moderator
Q Conneqt
12.2020 - 01.2022
- Reviewed 500+ user-generated content items daily for offensive or policy-violating material.
- Removed, approved, or escalated content according to moderation guidelines.
- Reduced flagged content by 30% through improved moderation processes.
- Analyzed user feedback to help reduce customer complaints by 20%.
Technical Support Associate
HDB Financial Services
01.2020 - 12.2020
- Managed customer issues using CRM and ticketing tools.
- Maintained 100% quality compliance while handling high call volumes.
- Diagnosed software issues and guided users through troubleshooting steps.
- Provided technical assistance to clients using HDB Financial Services products.
- Escalated unresolved issues to senior technical staff for further investigation.
- Conducted follow-up calls to ensure customer satisfaction with resolution process.
- Performed root cause analysis for recurring incidents to identify potential solutions.
- Created reports detailing customer satisfaction levels over time.
- Ensured compliance with security policies and procedures.
- Analyzed network performance data to identify concerns with speed, determine availability issues or to implement disaster recovery.
Education
Bachelor of Technology - ECE
Jawaharlal Nehru Technological University
Kakinada01.2019
Skills
- Content Moderation
- Trust & Safety Operations
- Policy Compliance
- User-Generated Content Review
- Quality Assurance (QA)
- SEO Optimization
- Content Editing & Proofreading
- Incident & Escalation Management
- Process Improvement
- Reporting & Analysis
- Power BI
- SQL
- Google Analytics
- Google Ads
- Facebook Ads Manager
- LinkedIn Ads
- Hootsuite
- Sprout Social
- Content analysis
- Training development
- Cross-functional collaboration
- Quality assurance
- Content editing
- Content management
- Online research
- Analytical skills
- Layout formatting
- Document formatting
- Decision-making
- Originality and creativity
- Google docs proficiency
- Adaptability and flexibility
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Native
Native
Timeline
Content Reviewer
Tech Firefly
10.2022 - 12.2023
Senior Content Moderator
Teleperformance
02.2022 - 09.2022
Content Moderator
Q Conneqt
12.2020 - 01.2022
Technical Support Associate
HDB Financial Services
01.2020 - 12.2020
Bachelor of Technology - ECE
Jawaharlal Nehru Technological University