Mounika Priyadarshini Boppudi
Hyderabad
Summary
Diligent Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
3
3
years of professional experience
Work History
Collection & Retention Manager
Atria Convergence Technologies
Hyderabad
06.2024 - Current
- Developed and implemented customer retention strategies to increase customer loyalty.
- Identified opportunities for process improvements related to customer retention efforts. Improved the retention rate by 4% and increased Q1 revenue by 2%
- Monitored customer feedback and identified areas of improvement in service delivery.
Operations Manager, Customer Experience
Atria Convergence Technologies
Hyderabad
07.2021 - 06.2024
- Devised strategic action plans and re-devised existing processes to bring down the fault rate by 20% and reduce customer downtime by over 50%.
- Encouraged cohesion among various departments, including billing, call center, and retention, thus improving the overall customer experience and process efficiency by 15%.
- Oversaw 150+ employees ensuring operational resilience, process adherence and consistency.Built & enhanced the capability of the team by training & development thus increasing their efficiency by 50%.
- Implemented key engagement activities to reduce attrition in new employees by 10%.
Education
MBA - Operations & Finance
DOMS, IIT Madras
Chennai03-2021
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
Noida03-2018
High School Diploma -
Sri Chaitanya IAS Academy
Hyderabad03-2013
High School Diploma -
Little Flower English Medium School
Guntur03-2011
Skills
- Ability to learn Quickly
- Critical thinking and problem solving
- Corrective Action Planning
- Process Re-designing & enhancement
- Adaptability
Affiliations
- Presented a paper at Third International Conference of South Asian Society of Criminology and Victimology titled “Victimization of Men”
- Presented a paper at Environment Care Summit, Dehradun, 2016 titled “Technology owes Ecology an Apology”
Positions of Responsibility
- Part of the core committee that ensures smooth conduct of Summer Internship and final Placements at DoMS, IIT Madras. -Ensured placements of 150+ students in the industry and company that matches their area of interest and study - Maintain a constant industry and academia connect through multiple workshops to gain exposure and maximize learnings
- Design the Flagship event of Business Fest collaborating with participants, sponsors and eminent business personalities. - Reviewed and shortlisted Top 10 business ideas from over 100 participants across prominent Business schools - Organizing a platform where the shortlisted teams can pitch their business idea to eminent personalities from the industry - Enabled the Best Team to kick start their business idea by creating an avenue with the sponsors
Timeline
Collection & Retention Manager
Atria Convergence Technologies
06.2024 - Current
Operations Manager, Customer Experience
Atria Convergence Technologies
07.2021 - 06.2024
MBA - Operations & Finance
DOMS, IIT Madras
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
High School Diploma -
Sri Chaitanya IAS Academy
High School Diploma -
Little Flower English Medium School