Diligent Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
3
3
years of professional experience
Work History
Collection & Retention Manager
Atria Convergence Technologies
Hyderabad
06.2024 - Current
Developed and implemented customer retention strategies to increase customer loyalty.
Identified opportunities for process improvements related to customer retention efforts. Improved the retention rate by 4% and increased Q1 revenue by 2%
Monitored customer feedback and identified areas of improvement in service delivery.
Operations Manager, Customer Experience
Atria Convergence Technologies
Hyderabad
07.2021 - 06.2024
Devised strategic action plans and re-devised existing processes to bring down the fault rate by 20% and reduce customer downtime by over 50%.
Encouraged cohesion among various departments, including billing, call center, and retention, thus improving the overall customer experience and process efficiency by 15%.
Oversaw 150+ employees ensuring operational resilience, process adherence and consistency.Built & enhanced the capability of the team by training & development thus increasing their efficiency by 50%.
Implemented key engagement activities to reduce attrition in new employees by 10%.
Education
MBA - Operations & Finance
DOMS, IIT Madras
Chennai
03-2021
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
Noida
03-2018
High School Diploma -
Sri Chaitanya IAS Academy
Hyderabad
03-2013
High School Diploma -
Little Flower English Medium School
Guntur
03-2011
Skills
Ability to learn Quickly
Critical thinking and problem solving
Corrective Action Planning
Process Re-designing & enhancement
Adaptability
Affiliations
Presented a paper at Third International Conference of South Asian Society of Criminology and Victimology titled “Victimization of Men”
Presented a paper at Environment Care Summit, Dehradun, 2016 titled “Technology owes Ecology an Apology”
Positions of Responsibility
Part of the core committee that ensures smooth conduct of Summer Internship and final Placements at DoMS, IIT Madras. -Ensured placements of 150+ students in the industry and company that matches their area of interest and study - Maintain a constant industry and academia connect through multiple workshops to gain exposure and maximize learnings
Design the Flagship event of Business Fest collaborating with participants, sponsors and eminent business personalities. - Reviewed and shortlisted Top 10 business ideas from over 100 participants across prominent Business schools - Organizing a platform where the shortlisted teams can pitch their business idea to eminent personalities from the industry - Enabled the Best Team to kick start their business idea by creating an avenue with the sponsors
Timeline
Collection & Retention Manager
Atria Convergence Technologies
06.2024 - Current
Operations Manager, Customer Experience
Atria Convergence Technologies
07.2021 - 06.2024
MBA - Operations & Finance
DOMS, IIT Madras
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
Credit Control & Retention Manager- Operations at Atria Convergence TechnologiesCredit Control & Retention Manager- Operations at Atria Convergence Technologies