Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Certification
Languages
Accomplishments
PROJECT -1
PROJECT-2
Timeline
Generic

MOUSUMI SAHOO

Bengaluru , Karnataka

Summary

At Concentrix, excelled as a Subject Matter Expert by spearheading audit reviews and corrective action plans, enhancing Data Quality and Compliance. Demonstrated leadership by mentoring new admins and innovating the LP3 crawler, significantly boosting team performance and quality assurance. Skilled in Regulatory Compliance and fostering team collaboration, I drive process improvements and effective issue resolution.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Subject Matter Expert ( IDP )

Concentrix
02.2024 - Current
  • Reviewing the weekly audit findings, developing and tracking corrective action plans, and providing regular reporting to management.
  • Maintain existing operating procedures and training materials related to Data Quality, Productivity and Compliance.
  • Make recommendations on changes to existing policies and procedures.
  • Analyising and reporting of any abnormalities to get support for problem resolution.
  • Maintain Attendance, daily productivity, dipchecks and floor support.
  • Determined and scheduled priorities as required to progress process work.
  • Provided guidance and support to new admins, ensuring high- quality standards and effective team collaboration.
  • Idea generated LP3 crawler for the process (Prediction Refinement & Reinforcement ) to review and helpful for admins which can minimize errors and maintain quality and performance of admins .


Senior Representative

Concentrix
10.2023 - Current
  • Responsible for analyzing and reviewing user queries, images and text based content and Investigating, escalating or resolving issues that are reported or flagged by the policies .
  • Monitoring and Reviewing content to ensure it complies with community guidelines or policies .
  • Assisting in the development and improvement of tools for detecting and removing harmful content .
  • Perform site evaluation , customer surveys and team audits .

Education

Bachelor of Technology ( CIVIL )

Aryan Institute of Engineering & Technology
Bhubaneswar , Odisha
2020

Intermediate +2 Science

Brahmabarada Mahavidyalaya
Jajpur, India
2016

Skills

  • Knowledge Transfer & Process optimization
  • Regulatory Compliance
  • Audits & Quality Assurance
  • Issue Resolution & Policy Formulation
  • Leadership and Training
  • Legal / Official Documentation
  • Socio-Cultural Awareness

TECHNICAL SKILLS

  • Google Sheets
  • Microsoft Office
  • Analytical Skills
  • Time Management
  • problem Solving
  • conflict Handling

Certification

  • Advance Diploma in Structural Design and Analysis at CENTRAL TOOL TRAINING CENTER, Bhubaneswar. (2020)

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)

Accomplishments

  • Supervised team of 27 staff members.
  • Best Employee from past four quarter. [2023-2024]

PROJECT -1

Prediction-Refinement Enforcement

Prediction-Refinement Enforcement the Google Search Engine suggestion (People also ask , Web related questions, Web related Searches, Image guided chips and Image related Searches) to make sure it adheres to Google trust and safety policies.

PROJECT-2

Prediction-Combination

Reviewing the user query combining with the refinement on the basis of standards set by client and management to ensure the suggestions adheres to Google Trust and Safety Policies .  

Timeline

Subject Matter Expert ( IDP )

Concentrix
02.2024 - Current

Senior Representative

Concentrix
10.2023 - Current

Bachelor of Technology ( CIVIL )

Aryan Institute of Engineering & Technology

Intermediate +2 Science

Brahmabarada Mahavidyalaya

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MOUSUMI SAHOO