Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Mriganka Bairagi

Technical Support Engineer

Summary

Dedicated and skilled Technical Support Engineer with over two years of experience at SAP, specializing in SuccessFactors and Commerce Cloud solutions. Proficient in troubleshooting, customer support, and cross-functional collaboration. Demonstrated ability to manage complex technical issues and deliver effective solutions. Eager to expand expertise in artificial intelligence and cloud technologies

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Technical Support Engineer-Commerce Cloud

SAP
09.2024 - Current
  • Currently, providing technical support for SAP Commerce Cloud solutions, ensuring seamless customer deployments
  • Monitored and verified the availability of commerce services, proactively checking for potential deployment issues
  • Troubleshoot web store issues using Dynatrace for performance monitoring and Kibana for analyzing error logs
  • Collaborated with customers to resolve technical challenges and maintain high service uptime

Technical Support -SuccessFactors Analytics

SAP
08.2023 - 08.2024
  • Supported clients in implementing and optimizing SuccessFactors Analytics and Integration tools, enabling data-driven decision-making
  • Developed custom reports and dashboards, enhancing clients' visibility into key HR metrics
  • Used ticketing systems to manage and process support actions and requests.

Technical Support Engineer- SuccessFactors Talent

SAP
08.2022 - 07.2023
  • Provided technical support for SAP SuccessFactors Talent Management solutions, assisting clients in managing talent acquisition, performance, and development processes
  • Collaborated with cross-functional teams to resolve complex technical issues, ensuring seamless integration and optimal performance of talent management modules
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Education

Bachelor of Computer Application -

Institute of Engineering & Management

M-Tech - Software Engineering

BITS Pilani

Skills

  • Java

  • JavaScript

  • Python

  • HTML

  • CSS

  • AWS(Basic)

  • Kubernetes(Basic)

  • Docker

  • Dynatrace

  • Kibana

  • SQL

Certification

Java Programming: Solving Problems With Software, Coursera

Projects

Cloud-Based Messaging Forum Using AWS:

  • Developed a cloud-based messaging forum leveraging AWS services to allow users to create topics and post messages.
  • Created a cloud messaging forum using AWS, with topics and messages stored in DynamoDB.
  • Integrated Amazon SNS for email and push notifications (via FCM).
  • Used API Gateway and Lambda functions for topic creation, posting, and retrieval.
  • Enabled real-time notifications for subscribed users.

Weather Application Using Java:

  • Developed a weather forecasting web application using Java, integrating APIs to provide real-time weather data.
  • Enabled users to view current weather conditions, including temperature, humidity, wind speed, and wind angle.
  • Implemented automatic location detection using the user's IP address, with the option to manually search for weather information by city.
  • Included a 'Create Report' feature that generates a new HTML document displaying weather data.

Timeline

Technical Support Engineer-Commerce Cloud

SAP
09.2024 - Current

Technical Support -SuccessFactors Analytics

SAP
08.2023 - 08.2024

Technical Support Engineer- SuccessFactors Talent

SAP
08.2022 - 07.2023

M-Tech - Software Engineering

BITS Pilani

Bachelor of Computer Application -

Institute of Engineering & Management

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Mriganka BairagiTechnical Support Engineer