Mrinal Maheshwari
Benefits Operations Manager
Noida
Summary
Strategic and detail-oriented HR professional with over 11 years of experience in employee benefits management, compensation benchmarking, and program implementation across diverse geographies, including the US, UK, Canada, and Australia. Expertise in designing competitive, culturally aligned, and compliant benefits programs that enhance employee engagement through effective communication strategies. Proficient in data analysis, vendor management, and cross-functional collaboration to support global HR initiatives, with a specialized focus on the US Health and Welfare domain encompassing benefits administration, compliance, financial reporting, and client management. An analytical mindset combined with a strategic approach drives process optimization, regulatory compliance maintenance, and enhancement of employee benefits programs.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Benefits Operations Manager
Wipro
05.2022 - Current
- I am responsible to deliver end-to-end US Healthcare operational services to our premium clients, Managing a team of 5 high performing associates.
- I closely works with the Client Managers to deliver the quality work to our clients.
- I am responsible to administrate end to end client United States Health and Welfare benefits like COBRA, Active Coverages, Termination, Payroll, Annual Enrollment, Death Settlement, Flexible Spending Accounts, Health Saving Accounts (HSA), Life, Disability (LTD, STD), FMLA, Military leaves, Direct Billing and Payment, W2 reporting, Payroll reporting, Annual Reporting, Testing, Batch jobs, Vendor Reporting, High Risk Processes, Direct Billing and Payments, Financial Manager reporting, Payroll Reporting, Medicare, Medicaid, Vendor Reporting.
- Oversaw year-end compensation review process, ensuring market competitiveness and internal equity. My role includes managing relationships with external vendors, negotiating improved contract terms and negotiations.
- 3 years 11 months
Lead Analyst
Mercer
02.2021 - 05.2022
- - Project Management
- - Client insurance consulting and management reporting
- - Data Analysis
- - Human Resource Consulting
- - Daily coordination with peers in 65+ countries from APAC, LATAM, Europe, MEA regions
- - Automation and Testing
- - Escalation Management
- - Global Benefits Management
- - JIRA Reporting
- - Confluence
- - Supported global compensation and benefits including benchmarking exercises and implementation of new benefits program.
- - Conducted in-depth analysis of employee feedback and benefits trends to propose enhancements and improve satisfaction.
- - Delivered employee training sessions and webinars, increasing awareness and participation in available programs.
- - Created comprehensive benefits guides and FAQs to standardize communication across locations.
- 1 year 4 months
Senior Analyst
R1 RCM
04.2018 - 02.2021
- Medical Billing
- Project Management
- Process Automation
- SOP creation
- Client implementation
- MIS
- Data Analytics and Administration
- Calculations
- CPT,CDM,Dx codes billing.
- Managing internal and external stakeholders, catching them on weekly basis to know the requirements of the project.
- Informing process manager about attrition and shrinkage in the team in advance.
- Administrating other leads to fulfill their goals by supporting them on adhoc tasks.
- 2 years 11 months
Business Associate
Xerox business services
07.2015 - 04.2018
- Benefit Associate in United States Health and Welfare domain.
- . Direct Billing and COBRA
- . LTD and STD processing
- 2 years 10 months
Education
Bachelor of Business Administration (BBA) - Business Administration and Management, General
Aligarh College of Engineering And Technology
01-2014
Skills
- Global Benefit Design & Strategy
Data analysis proficiency
Process improvement techniques
Employee benefits administration
Open enrollment coordination
Decision-making
Presentation and reporting
Vendor relationship management
Disability management
Project management
Financial analysis
Data analysis
Payroll management
Certification
Management games 2013
Timeline
Benefits Operations Manager
Wipro
05.2022 - Current
Lead Analyst
Mercer
02.2021 - 05.2022
Senior Analyst
R1 RCM
04.2018 - 02.2021
Business Associate
Xerox business services
07.2015 - 04.2018
Bachelor of Business Administration (BBA) - Business Administration and Management, General
Aligarh College of Engineering And Technology