Puneet Chadha
Noida
Summary
Dynamic Benefits Operations Manager at Wipro Digital Operations & Platforms, skilled in data analysis and vendor management. Proven track record in enhancing benefits processes and ensuring compliance. Adept at training teams and fostering strong client relationships, driving operational excellence and strategic planning to optimize benefits administration.
Overview
11
11
years of professional experience
Work History
Benefits Operations Manager
Wipro Digital Operations & Platforms
Noida
02.2020 - Current
- Coordinated all HRx Assist workflows related to death processing and retirement benefits initiation.
- Ensured timely updates in Weekly HR Active Data Maintenance file for accurate system records.
- Collaborated with payroll team on weekly payment processing cycle, verifying accuracy of contributions and deductions.
- Managed daily benefits processing, including enrollments, terminations, claims, and commencements.
- Conducted manual calculations for retirement benefits to guarantee precision.
- Prepared daily performance reports for client discussions regarding metrics.
- Trained new team members in policies, procedures, and efficient task management strategies.
- Managed benefits administration processes for diverse employee groups.
- Analyzed benefits data to identify trends and recommend improvements.
- Oversaw vendor relationships to ensure quality service delivery.
- Coordinated open enrollment activities and communicated changes to employees.
- Developed communications materials regarding changes in policies or procedures that affected employees' benefits coverage.
- Conducted regular audits of benefit records to ensure accuracy in payroll deductions and data entry.
- Evaluated customer needs and proposed specific benefits options.
- Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.
- Analyzed employment-related data and prepared reports.
Officer
Star Global Multi Ventures Pvt. Ltd.
Delhi
11.2016 - 03.2018
- Updated Procurement and Dispatch Report daily to ensure accurate record-keeping.
- Coordinated with Accounts Department for timely payment releases to suppliers and updated records.
- Prepared Commercial Invoices, Packing Lists, Price Lists, and Purchase Orders efficiently.
- Pursued sales leads while addressing existing client needs to enhance satisfaction.
- Responded promptly to inquiries from prospective suppliers to foster relationships.
- Ensured high levels of customer service and maintained strong client relationships.
- Assisted in preparing complete Shipment Documents for submission to banks.
- Checked with brokers daily to update market prices for rice, pulses, and other agri-commodities.
Management Trainee
Star Global Multi Ventures Pvt. Ltd.
Delhi
01.2015 - 10.2016
- Updated Procurement and Dispatch Report daily to ensure accurate tracking.
- Coordinated with Accounts Department for timely payment processing to suppliers.
- Prepared Commercial Invoices, Packing Lists, Price Lists, and Purchase Orders efficiently.
- Pursued sales leads while addressing existing client needs effectively.
- Responded to inquiries from prospective suppliers to foster partnerships.
- Ensured high customer service satisfaction and maintained strong client relationships.
- Assisted in preparing comprehensive Shipment Documents for bank submission.
- Checked with brokers daily to update market prices on various agricultural commodities.
Education
Post Graduate Certificate in Management - International Business
ALL INDIA MANAGEMENT ASSOCIATION
Delhi12.2016
Bachelors of Commerce (Honors) - New Delhi
Shaheed Bhagat Singh College of Commerce, University of Delhi
New Delhi12.2014
Sr. Secondary (12th Standard) - Commerce with Mathematics
D.A.V. Public School
New Delhi12.2011
Secondary (10th Standard) - New Delhi
D.A.V. Public School
New Delhi12.2009
Skills
- Microsoft Office Suite
- Retirement planning
- Data analysis
- Payroll coordination
- Vendor management
- Customer relationship management
- Metrics reporting
- Problem solving
- Team training
- Salesforce and Service Connect
- Data management and reporting
- Benefits administration
- Conflict resolution
- Customer service excellence
- Relationship management
- Strategic planning
- Effective communication
- Interpersonal skills
- Regulatory compliance monitoring
- Performance metrics evaluation
- Presentation skills
- Benefit auditing
- Pension plan administration
- Organizational skills
- Benefits program management
References
Available on demand
Personal Information
Date of Birth: 08/30/93
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Benefits Operations Manager
Wipro Digital Operations & Platforms
02.2020 - Current
Officer
Star Global Multi Ventures Pvt. Ltd.
11.2016 - 03.2018
Management Trainee
Star Global Multi Ventures Pvt. Ltd.
01.2015 - 10.2016
Post Graduate Certificate in Management - International Business
ALL INDIA MANAGEMENT ASSOCIATION
Bachelors of Commerce (Honors) - New Delhi
Shaheed Bhagat Singh College of Commerce, University of Delhi
Sr. Secondary (12th Standard) - Commerce with Mathematics
D.A.V. Public School
Secondary (10th Standard) - New Delhi
D.A.V. Public School
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