Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Aditya Kapoor

Operations Manager
Ghaziabad

Summary

Results-driven Operations Manager with an MBA and a proven track record in optimizing processes and enhancing operational efficiency. Skilled in strategic planning, resource management, and team leadership, I am committed to driving productivity and delivering exceptional results in fast-paced environment.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Benefits Operations Manager

Wipro Inc.
07.2022 - Current
  • Managed a diverse team of 15 colleagues, ensuring effective task delegation and minimizing workload imbalance, promoting a collaborative work environment.
  • Oversaw daily operations in the US Health and Welfare domain, managing multiple categories including COBRA, FSA, and Payroll to ensure compliance and efficiency.
  • Implemented streamlined workflows and quality review processes in collaboration with internal quality teams to enhance service delivery and client satisfaction.
  • Facilitated prompt resolution of client escalations by ensuring responses with solutions are communicated within a strict 24-hour turnaround time.
  • Conducted regular meetings with clients to discuss data issues, providing effective solutions and maintaining strong relationships to support service enhancements.
  • Coordinated with the High-Risk Processes Audit team for quarterly reviews, ensuring processes with direct financial impacts are audited and improved.
  • Developed and maintained a framework for Root Cause Analysis (RCA) to track Opportunities and Oversights, ensuring lessons learned are applied to future processes.
  • Analyzed weekly data from Clearsight to assess client scorecard metrics, driving improvements in operational performance based on insights gathered.
  • Trained and conducted monthly 1x1 performance discussions with team members, addressing challenges and fostering growth through constructive feedback.
  • Executed new client implementations by ensuring thorough testing and validation of all processes before transitioning to production, enhancing client satisfaction.

Solutions Delivery Analyst

Wipro Inc.
02.2020 - 06.2022
  • Executed participant issue resolutions, ensuring proper documentation and follow-up to enhance service quality.
  • Identified and implemented process improvement opportunities, reducing processing steps to improve Turn Around Time (TAT).
  • Managed inbound and outbound data quality checks, ensuring data integrity and operational efficiency.
  • Audited processes aligned with quality standards to maintain compliance and operational excellence.
  • Created and executed comprehensive training plans for new hires, ensuring a smooth onboarding experience.
  • Responsible for developing processing calendars to track workflows and prevent any TAT misses.
  • Updated and imported Blueprints monthly to facilitate effective internal communications and task management.
  • Worked collaboratively on various ad-hoc client and employee requests to ensure timely resolution.
  • Continuously worked on editing processes to ensure no pending edits were carried over to the next day.
  • Implemented risk management measures by managing Imputed Income, DB&P, and Financial Reports for clients.

Benefits Operations Administrator

Wipro Inc.
06.2018 - 01.2020
  • Executed participant issue resolution processes, ensuring accurate documentation and timely follow-up, resulting in improved service quality and participant satisfaction.
  • Managed inbound and outbound data quality checks, enhancing data integrity and supporting compliance with health and welfare regulations.
  • Identified process improvement opportunities to streamline operations, reducing processing steps and improving turnaround times significantly.
  • Created and maintained a comprehensive processing calendar to track ongoing processes, ensuring adherence to deadlines and eliminating potential TAT misses.
  • Supported the training and onboarding of new hires by developing training plans, facilitating sessions, and ensuring a thorough understanding of procedures and policies.

Team Member/Processor Advanced

Aon Hewitt
10.2015 - 05.2018
  • Executed comprehensive procedures in the Health and Welfare domain, ensuring accuracy in PCS Verification, File Verification, EOI Approval/Denial, and COBRA Expirations.
  • Facilitated the creation and maintenance of processing calendars to track activities and ensure timely completion of tasks, minimizing turnaround time (TAT) misses.
  • Verified processing accuracy and completeness, leading to a reduction in errors and improved operational efficiency.
  • Monitored and analyzed process flows, identifying opportunities for improvement and streamlining operations to enhance overall productivity.

Education

MBA - Principles of Operations And Marketing

Swami Vivekananda Subharti University
Meerut, India
04.2001 -

BBA - Management And Business Studies

Guru Govind Singh Indraprastha University
New Delhi
04.2001 -

Skills

Microsoft Office

Timeline

Benefits Operations Manager

Wipro Inc.
07.2022 - Current

Solutions Delivery Analyst

Wipro Inc.
02.2020 - 06.2022

Benefits Operations Administrator

Wipro Inc.
06.2018 - 01.2020

Team Member/Processor Advanced

Aon Hewitt
10.2015 - 05.2018

MBA - Principles of Operations And Marketing

Swami Vivekananda Subharti University
04.2001 -

BBA - Management And Business Studies

Guru Govind Singh Indraprastha University
04.2001 -

Similar Profiles

CREATE PROFILE
Aditya KapoorOperations Manager