Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Mrinal Srinivasan

Mrinal Srinivasan

Bengaluru

Summary

With over 5 years of experience as a Senior Sales Development Representative and Account Executive, I’ve consistently exceeded quotas and earned multiple performance awards. Whether breaking into new markets or closing high-value deals, I bring a results-oriented approach to every challenge. Let’s connect and drive success together!

Overview

24
24
years of professional experience

Work History

Sr. Sales Development Representative

Wizcommerce
04.2024 - Current
  • Streamlined lead qualification process, improving efficiency and accelerating deal closures.
  • Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
  • Managed a diverse territory, effectively adapting strategies to address unique market challenges and customer needs.
  • Leveraged social media platforms strategically to identify key decision-makers in target organizations more efficiently.
  • Conducted comprehensive market research to identify emerging trends and uncover potential business opportunities.

Sales Account Executive

BluSapphire - Cyber Defense
10.2023 - 03.2024
  • Attended networking events to build relationships and identify sales opportunities
  • Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivated relationships
  • Researched potential customer markets thoroughly before beginning personal contacts.
  • Prospected and secured new business through telesales and relationship building
  • Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin
  • Increased client acquisition and lead conversion through proactive research and networking

Sr Lead Generation Specialist

Azuga Telematics Pvt Ltd
12.2019 - 10.2023
  • Prepared quotes with accurate and competitive pricing to drive conversion
  • Secured new clients through targeted prospecting and networking
  • Shared comprehensive brand and product knowledge to maximise sales
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing for Inbound leads or Marketing verified leads
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
  • Liaised with potential customers to determine needs and provide recommendations
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing
  • Exceeded sales quotas and obtained high profit margins by using unique strategies to sell products
  • Researched new products, market trends and technology to stay abreast with the latest updates.

Operations Analyst

Altisource Business Solutions Pvt Ltd
04.2018 - 11.2019
  • Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented
  • Skilfully developed and implemented improvement projects, ensuring optimal operational performance and output
  • Process: Specialized in core mortgaging handling and loan processing centre
  • Ensured processes, workflow, procedures and operations complied with regulatory standards by analysing processes regularly.

Operations Analyst

First Advantage Global Operating Centre
01.2002 - 02.2019
  • Dealt with background verification for US clients, including Drug and Alcohol history
  • Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented
  • Input customer information, call notes and personal data into an internal database
  • Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft
  • Skilfully developed and implemented improvement projects, ensuring optimal operational performance and output.

Customer Service Representative

First Source Ltd.
06.2015 - 03.2016
  • Responding to Inquiries: Customer service reps are responsible for addressing customer inquiries, concerns, and complaints via various channels such as phone calls, emails, live chat, or social media
  • Providing Information: They should have thorough knowledge about the company's products or services and be able to provide accurate information to customers regarding features, pricing, availability, and any other relevant details
  • Resolving Issues: Customer service reps should work to resolve customer issues or complaints promptly and effectively
  • This may involve troubleshooting technical problems, processing returns or refunds, or escalating complex issues to higher-level support teams
  • Educating Customers: They may educate customers about product features, best practices, or troubleshooting tips to improve their overall experience
  • Following Up: Customer service reps should follow up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their experience
  • Maintaining Professionalism: It's essential for customer service reps to maintain a professional and courteous demeanor at all times, even when dealing with difficult or irate customers
  • Adhering to Policies and Procedures: They must adhere to company policies and procedures, including privacy and security protocols, while handling customer inquiries and data.

Education

Engineering - Civil Engineering

M S Ramaiah College
Bengaluru
06.2016

High School -

Delhi Public School
Delhi
03.2010

Skills

  • Relationship Building
  • Negotiation
  • Lead Generation
  • Consultative Selling
  • Upselling strategies
  • Cold-calling
  • Lead qualification
  • Sales forecasting
  • Market research

Accomplishments

  • Awarded 'Best Sales Performer' twice annually, once quarterly, and once biannually, recognizing top achievement in sales performance for consistent results and team leadership

Languages

Hindi
First Language
English
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Kannada
Beginner
A1

Timeline

Sr. Sales Development Representative

Wizcommerce
04.2024 - Current

Sales Account Executive

BluSapphire - Cyber Defense
10.2023 - 03.2024

Sr Lead Generation Specialist

Azuga Telematics Pvt Ltd
12.2019 - 10.2023

Operations Analyst

Altisource Business Solutions Pvt Ltd
04.2018 - 11.2019

Customer Service Representative

First Source Ltd.
06.2015 - 03.2016

Operations Analyst

First Advantage Global Operating Centre
01.2002 - 02.2019

Engineering - Civil Engineering

M S Ramaiah College

High School -

Delhi Public School

Similar Profiles

CREATE PROFILE
Mrinal Srinivasan