MRITUNJAY SINGH
Surat
Summary
More than 15 years' experience in retail operation extensive experience at Tata Croma, specializing in sales strategy and team leadership.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
tata croma
surat
04.2024 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff to improve customer service skills.
- Monitored sales performance and adjusted strategies as needed.
- Resolved customer complaints promptly and professionally.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Identified areas of improvement in store operations processes.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Implemented effective cost-control measures to maximize profitability.
Store Manager
Infiniti Retail Limited (TATA CROMA)
Mumbai
01.2021 - 03.2024
- Ensured cleanliness, safety, and presentation of store environment for customers.
- Maintained and monitored store inventory to optimize stock levels.
- Conducted health checks on personnel to ensure compliance with standards.
- Achieved monthly sales targets and adhered to budget constraints.
- Addressed customer inquiries and complaints while monitoring service quality.
- Reviewed merchandise range to enhance product offerings.
- Evaluated store EBIT to assess financial performance.
- Ensured adherence to SOPs and completed price benchmarking activities.
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
Bharuch
01.2021 - 12.2021
- Ensure that the store clean, safe presentable for customers.
- Maintain and monitor store inventory.
- People Health check.
- Meet the store's monthly target and budgets.
- Deal with enquiries and complaints and monitor customer service.
- Range review.
- Store EBIT.
- SOP adherence.
- Completion price benchmark.
- Store VM and Marketing review.
- Tata Croma
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
Surat
04.2018 - 12.2019
- Ensure that the store clean, safe presentable for customers.
- Maintain and monitor store inventory.
- People Health check.
- Meet the store's monthly target and budgets.
- Deal with enquiries and complaints and monitor customer service.
- Range review.
- Store EBIT.
- SOP adherence.
- Completion price benchmark.
- Store VM and Marketing review.
- Tata Croma
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
Ahmedabad
08.2017 - 03.2018
- Ensure that the store clean, safe presentable for customers.
- Maintain and monitor store inventory.
- People Health check.
- Meet the store's monthly target and budgets.
- Deal with enquiries and complaints and monitor customer service.
- Range review.
- Store EBIT.
- SOP adherence.
- Completion price benchmark.
- Store VM and Marketing review.
- Tata Croma
Department Manager
Future value Retail Ltd
Vapi
01.2012 - 08.2013
- Driving excellent customer service culture through team.
- Driving Sales.
- Shrinkage Control.
- Maintained VM standards.
- Retail SOP adherence.
- Inventory Management & Team management.
- Big Bazaar
Store Manager
Reliance Retail Ltd
Surat
03.2011 - 01.2012
- Managing efficient store operation, customer service delivery, motivation and retention of store personnel and adherence to company norms, responsible for total performance of store.
- Responsible for every phase day-to-day store operation of 5102 Sq Ft space.
- To control shrinkage, expenses, dump and damage expiry.
- To help generate other income for the store.
- Schedule manpower roster to be followed as per the guideline.
- To ensure staff grooming is in the line with company preferred standards.
- To ensure customer service training is provided to all store employee.
- To ensure a simple and enjoyable shopping experience for all.
- To create a team of helpful and friendly staff for the customer.
- To ensure good quality and great prices and ensure that customer is never waiting.
- Reliance Fresh
Management trainee
Vishal Retail Ltd
Delhi
02.2010 - 03.2011
- Responsible for every phase day-to-day store operation of 16800 Sq Ft space.
- Establish sales goals, manage budgets and devise sales forecasts.
- Maximize sales and profitability of assigned areas through execution of company programs.
- Interviewed, hired, trained, mentored, coached and evaluated performance of associates.
- Handling a team of 35 persons under me.
- Responsible for personnel management and store operations.
- Handle budget planning and tracking, accounting and payroll.
- Coordinate inventory control, receiving, merchandising (plan-o-grams), and Visual Merchandising and store maintenance.
- Direct loss prevention initiatives, successfully reduced the shrink.
- Work directly with vendors to confirm and verify shipments.
- Manage all aspects of merchandising, window displays, and stocking, Ensure excellence in customer service and resolved all problems at the store level.
- Vishal Mega mart
Education
Post Graduate Diploma - Retail Management
FDDI
B.Sc. - Math's
Skills
- Retail operations management
- Consumer electronics expertise
- Sales strategy and upselling
- Inventory control
- Team leadership and training
- Customer service excellence
- Staff training
- Loss prevention strategies
- KPI reporting
- Merchandising and store layout
- Performance reviews
- Maximizing profitability
Extra Curricular Pursuits
- Represented own Institute in a seminar as a Team Leader.
- Participated in various cultural Programs at School & College level.
Achievements And Awards
- Awarded as a Best Store Manager in 2023.
- Awarded as a Best Assistant Department Manager.
- Certificate of Excellence Award fashion at Big Bazar (for small team delivering highest throughput in the financial year 2012-2013)
Personal Information
Computer Orientation
- SAP
- Internet
- MS Office
Career Overview
More than 15 years' experience in Retail Operations.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Gujarati
Intermediate (B1)
B1
Accomplishments
Best Store Manager Award: Achieving all sales KPIs in 2022 among 500 stores.
Timeline
Store Manager of Operations
tata croma
04.2024 - Current
Store Manager
Infiniti Retail Limited (TATA CROMA)
01.2021 - 03.2024
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
01.2021 - 12.2021
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
04.2018 - 12.2019
Assistant Store Manager
Infinity Retail Limited (TATA CROMA)
08.2017 - 03.2018
Department Manager
Future value Retail Ltd
01.2012 - 08.2013
Store Manager
Reliance Retail Ltd
03.2011 - 01.2012
Management trainee
Vishal Retail Ltd
02.2010 - 03.2011
Post Graduate Diploma - Retail Management
FDDI