Mrunal Hazrati
Mumbai
Summary
Adaptable professional with 7+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Assistant Manager – Risk & Compliance role at your company.
Overview
8
8
years of professional experience
Work History
Assistant Manager – Risk & Assurance
Capita India Pvt. Ltd.
Vikhroli (W)
05.2023 - Current
- Stakeholder management with guidance and knowledge transfer on risk management and standard controls
- Analysis of full risk and controls to be conducted for any operational changes
- Attend risk meetings with clients & stakeholders periodically and support client activities as required
- Challenge stakeholders as 2nd LOD on their monthly risk register activities and monthly/quarterly internal risk committee meetings
- Conduct assurance activities/audits internally and prepare divisional/group reports.
Process Trainer (Security Watchdog)
Capita India Pvt. Ltd.
Vikhroli (W)
05.2021 - 04.2023
- Trained and delivered new batches to production
- Conducted floor refreshers and TNAs to ensure better process grip
- Assisted multiple BQTs for improvement in quality score
- Managed a team of QAs and Trainers and delivered efficient & timely reports to ops on MTD quality scores along with TNA and Floor refresher reports.
Sr. Executive – HR Ops (Security Watchdog)
Capita India Pvt. Ltd.
Vikhroli (W)
05.2019 - 04.2021
- Conducted screening/vetting for UK candidatures across 90+ clients with Capita being the in-house and the largest client
- Handled multiple client shared mailboxes and managed floor queries
- Participated in Security Watchdog website chatbot development
- Lead the pilot teams during Deloitte and Vodafone client acquisition
- Participated in VOLTI4 transition calls
- Been a part of the pilot team of UAT team.
Relationship Manager
Shivam AutoZone - NEXA
Andheri (E)
09.2018 - 04.2019
- Managed sales and after sales queries/requests for walk in and online customers/enquiries
- Met monthly sales targets practically every month
- Conducted road shows and events for product/brand promotion and marketing.
Sales Officer/Relationship Manager
YES Bank
Prabhadevi
02.2018 - 08.2018
- Managed Yes First and Yes Prime customers’ portfolio end to end
- Handled query and service-related calls on and off job for better customer experience
- Met daily targets in terms of CASA and Credit cards upselling as primary and Loans & Securities as secondary products.
Customer Service Executive (Trainline)
SITEL India Pvt. Ltd.
Andheri (E)
07.2016 - 01.2018
- Handled inbound calls for initial 6 months in Leisure que and later moved to corporate que handling corporate clients calls/emails
- Corporate mailbox management including emails assignment team and ensuring the responses are within SLA
- Been on top of quality & productivity charts consistently.
Education
Bachelors of Commerce -
K.E.S College
12.2016
HSC - Science
R.D. National College
12.2013
SSC -
St. Stanislaus High School
12.2011
Skills
- Six Sigma YB Certified
- Six Sigma WB Certified
- Process Knowledge
- Team Management
- Leadership
- Organizational Skills
- Analytical and Critical Thinking
- Flexible and Adaptable
- Problem-Solving
- Multitasking
- Written Communication
- Communication
Languages
Punjabi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager – Risk & Assurance
Capita India Pvt. Ltd.
05.2023 - Current
Process Trainer (Security Watchdog)
Capita India Pvt. Ltd.
05.2021 - 04.2023
Sr. Executive – HR Ops (Security Watchdog)
Capita India Pvt. Ltd.
05.2019 - 04.2021
Relationship Manager
Shivam AutoZone - NEXA
09.2018 - 04.2019
Sales Officer/Relationship Manager
YES Bank
02.2018 - 08.2018
Customer Service Executive (Trainline)
SITEL India Pvt. Ltd.
07.2016 - 01.2018
Bachelors of Commerce -
K.E.S College
HSC - Science
R.D. National College
SSC -
St. Stanislaus High School
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