Jyothi N

• Introduced Wildcraft products on various marketplaces (12 Platforms)Amazon, Flipkart, Myntra, Nykaa, Ajio, TatacliQ, Zepto, Cred & Snapdeal
• Ensure that team is Listed new options launches in bulk & oversee the product content presented on all marketplaces once the listing/upload is done and ensure bestsellers are in stock and live online
• Managed online business of Wildcraft categories -Clothing, Footwear, Gear & Luggage’s Achieved this Mid-Year revenue growth of 100%
• Oversee the product activation process and go-live schedule, manage & create Individual and bulk listing of new products on portal & ensure that are activated on time for maximized selling exposure
• Co-Ordinate with SEO Team for Increasing the Website Traffic & Keyword Research
• Liaison with the Studio team for Product Shoot Guidelines and medals selection for the same
• Working closely with planning and product team to provide regular updates to alliances on products Discounts
• Trained new staff on company policies, customer service standards, and operational procedures to enhance team performance.
• Creating a specific Attribute at Magneto tool
• Conducting Calibrations for all the Categories team for new launch Calendar & for Mandatory attribute details
• q Products Shoot Co-Ordination with Studio Team ABOIT A+ Content images, Infographics, Dimensions shoots
• Final QC is done before go live in all the MP, MPD, OR places

Job profile: Trends Apparel, Footwear & Fashion Accessories is one of the portfolio formats in Reliance retail-& my role is responsible for Omni channel business of Trends PL brands product line in the digital commerce channel -AJIO.COM, JIOMART & B2B

• Managed online business of TRENDS-PL Brands (Apparel, Footwear & Fashion Accessories). Achieved year-on-year revenue growth of 100%
• Analyze selling data, identify opportunities to drive sales to hit yearly Ecommerce goals and minimize inventory risk
• Collaborate with cross functional teams including merchants, inventory management, price management.
• Analyze inventory clearance levels; calculate optimal exit price strategies, input pricing, and track results
• Introduced Catwalk on various marketplaces i.e: Amazon, Flipkart, Myntra &Nykaa
• Ensure that team is Listed new options launches in bulk & oversee the product content presented on all marketplaces once the listing/upload is done and ensure bestsellers are in stock and live online
• Evaluate approaches & strategies to improve website sales conversions. Monitor, track, evaluate category performance, and suggest suitable category-driving promotions.
• Working closely with planning and product team to provide regular updates to alliances on products Discounts.
• Cross-functional collaboration with marketing, sales, logistics and finance teams
• Discount upload based on Business & Planning call outs basis.
  

• Working in different categories like Clothing, Watches, Footwear, Jewellery, Fashion Accessories & Home & Kitchen
• Creating Standard Templates for Fashion Categories
• Conducting Calibrations to the Catalogue Team to understand Templates
• Filter configuration and filter management on the Catalogue Tool
• Collaborated with cross-functional teams to identify and resolve defects, enhancing overall product reliability and user satisfaction.
• Being a Part of SEO Team for Increasing the Website Traffic & Keyword Research

• Conducted certification for new joiners.
• Responsible for Qualitative performance of executives from 3 LOB’
• Handling external call quality rebuttal across the centre
• Call calibration on a weekly basis to ensure all the QA's have the same understanding and are on the same platform
• Having regular discussions with the Operations Supervisor in helping them to achieve quality
• Monthly Review presenting to Team Manager & Operations for areas of improvement along with Action Plan.
• Internal Call Quality Dashboard 2) Fatal Report 3) Parameter Dashboard.
• Flashing External Call Quality Dashboard and Parameter Dashboard Monthly

• Responsible for Qualitative performance of executives from two LOB's
• Ensuring all updates are cascaded to the executives and conducting JKQ.
• Auditing interactions and providing feedback with follow up to ensure the feedback is implemented.
• Maintaining team data and records of the quality team.
• Formulate short /long-term action plans to improve Call Quality & handling.