Mrunal Ashish Surapureddy
Hyderabad
Summary
Results-driven Technical Support Engineer at Phenom, adept at managing ticketing systems and utilizing SQL for data analysis. Successfully diagnosed and resolved complex software issues, enhancing client satisfaction. Strong collaborator, effectively educating clients on product features while driving team discussions to overcome support challenges. Proficient in Power BI for impactful data visualization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Phenom
Hyderabad
04.2023 - 11.2024
- Diagnosed technical issues with software and provided effective solutions.
- Collaborated with engineering teams to troubleshoot complex system problems.
- Managed ticketing system to track and prioritize customer issues efficiently.
- Educated clients on product features and best practices for use.
- Participated in team meetings to discuss ongoing support challenges and solutions.
Education
Bachelor of Technology - Computer Science And Engineering
St.Ann's College of Engineering And Technology
Chirala, Andhra Pradesh07-2021
Skills
- Ticketing system management through service now
- Data Visualization: Power BI
- Data Analysis: SQL
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- Attended the workshop in Internet of Things (IoT) workshop by Kyrion Technologies Pvt.Ltd, conducted by IIT Hyderabad
- Participated in a cybersecurity and Malware analysis workshop
- Attended the workshop and received certification in game development on Buildbox, conducted by APSSDC
- Participated in one week National online facility Development Program on Artificial Intelligence and its applications
Personal Interests
- Creative writing and storytelling
- Singing and exploring diverse music genres
- Online research and tech exploration
- Immersive gaming experiences and strategy-based games
Timeline
Technical Support Engineer
Phenom
04.2023 - 11.2024
Bachelor of Technology - Computer Science And Engineering
St.Ann's College of Engineering And Technology
Similar Profiles
Ravi Kiran VemulaRavi Kiran Vemula
Software Engineer at PhenomSoftware Engineer at Phenom
Deepali ManeDeepali Mane
Product Development Engineer II at PhenomProduct Development Engineer II at Phenom
Naveen ManukondaNaveen Manukonda
Product Development Engineer III at PhenomProduct Development Engineer III at Phenom
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Bharath Kumar KondetiBharath Kumar Kondeti
Senior Drupal Developer at SpecbeeSenior Drupal Developer at Specbee