Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Interests
Timeline
Generic

Mrunal Ashish Surapureddy

Hyderabad

Summary

Results-driven Technical Support Engineer at Phenom, adept at managing ticketing systems and utilizing SQL for data analysis. Successfully diagnosed and resolved complex software issues, enhancing client satisfaction. Strong collaborator, effectively educating clients on product features while driving team discussions to overcome support challenges. Proficient in Power BI for impactful data visualization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Phenom
Hyderabad
04.2023 - 11.2024
  • Diagnosed technical issues with software and provided effective solutions.
  • Collaborated with engineering teams to troubleshoot complex system problems.
  • Managed ticketing system to track and prioritize customer issues efficiently.
  • Educated clients on product features and best practices for use.
  • Participated in team meetings to discuss ongoing support challenges and solutions.

Education

Bachelor of Technology - Computer Science And Engineering

St.Ann's College of Engineering And Technology
Chirala, Andhra Pradesh
07-2021

Skills

  • Ticketing system management through service now
  • Data Visualization: Power BI
  • Data Analysis: SQL

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Certification

  • Attended the workshop in Internet of Things (IoT) workshop by Kyrion Technologies Pvt.Ltd, conducted by IIT Hyderabad
  • Participated in a cybersecurity and Malware analysis workshop
  • Attended the workshop and received certification in game development on Buildbox, conducted by APSSDC
  • Participated in one week National online facility Development Program on Artificial Intelligence and its applications

Personal Interests

  • Creative writing and storytelling
  • Singing and exploring diverse music genres
  • Online research and tech exploration
  • Immersive gaming experiences and strategy-based games

Timeline

Technical Support Engineer

Phenom
04.2023 - 11.2024

Bachelor of Technology - Computer Science And Engineering

St.Ann's College of Engineering And Technology

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Mrunal Ashish Surapureddy