Mrunmai Borvadkar
Nallasopara
Summary
Detail-oriented and customer-focused executive with a strong ability to manage bookings, handle guest inquiries, and ensure seamless reservation processes. Eager to contribute excellent communication, organizational skills, and a passion for delivering outstanding service. Committed to helping guests secure memorable travel or accommodation experiences while supporting the operational goals of the team Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
4
4
years of professional experience
Work History
Industrial Trainee - core three departments (Front office, Food and Beverage, Food Production and Bakery)
Hilton Mumbai International Airport
01.2022 - 03.2022
- Assisted restaurant team during breakfast and lunch operations for optimal service.
- Supported kitchen and bakery teams to ensure seamless food preparation.
- Managed business center during guest meetings to facilitate professional events.
Reservation Associate
Taj Hotels
Mumbai
06.2023 - 02.2025
- Optimized cluster reservations for seven luxury hotels, managing over 2,700 keys and increasing revenue.
- Handled guest complaints to ensure positive experiences and maintain satisfaction.
- Managed high-volume calls and emails, providing precise information on room types and availability.
- Enhanced room inventory by processing third-party messages and implementing upselling strategies.
- Coordinated special requests and arrival details for seamless guest experiences.
- Contributed to Opera Cloud migration through rigorous testing, data validation, and user training.
- Ensured efficient booking data transfer, minimizing disruptions during system transition.
- Utilized Opera/Cloud PMS for reservation management while maintaining detailed guest profiles.
Reservation Associate
JW Marriott Juhu
Mumbai
02.2025 - 08.2025
- Managed daily reservation operations, ensuring accurate processing of direct and OTA bookings.
- Collaborated with internal teams to address changes, cancellations, and special requests.
- Handled individual and group reservations, prioritizing accuracy and guest satisfaction.
- Executed upselling strategies while coordinating with cross-functional teams for seamless booking experiences.
- Resolved guest issues promptly, enhancing satisfaction and operational efficiency.
- Prepared key revenue reports including Business on Books and Arrival Reports.
- Monitored pickup trends and cancellations to support revenue management initiatives.
- Analyzed booking pace to inform strategic revenue decision-making.
Education
Bachelor of Science - Hospitality And Tourism Management
Kohinoor College
Mumbai05-2023
H.S.C -
Mother Mary Junior College
Mumbai02-2020
S.SC -
St. Francis De Sales High School
Mumbai03-2018
Skills
- Opera and Cloud PMS, Marsha, Empower, and Synxis platform
- Teamwork and collaboration
- OTA platforms
- Attention to detail
- Effective communication
- Problem solving
- Customer service
- Product knowledge
- Critical thinking
- Interpersonal skills
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Disclaimer
I Hereby declare that the information furnished above is true to best of my knowledge and belief.
Timeline
Reservation Associate
JW Marriott Juhu
02.2025 - 08.2025
Reservation Associate
Taj Hotels
06.2023 - 02.2025
Industrial Trainee - core three departments (Front office, Food and Beverage, Food Production and Bakery)
Hilton Mumbai International Airport
01.2022 - 03.2022
Bachelor of Science - Hospitality And Tourism Management
Kohinoor College
H.S.C -
Mother Mary Junior College
S.SC -
St. Francis De Sales High School