Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Languages
Generic

M.Saravana Kumar

Operations and Customer Service Coordinator
Nesapakkam, Chennai

Summary

Experienced logistics and operations professional with expertise in managing import/export documentation, coordinating vessel schedules, and ensuring smooth cargo operations. Proficient in managing shipping instructions, customs clearance, and working with carriers, port agents, and transporters. Strong background in handling various types of cargo, including hazardous goods, and ensuring timely and cost-effective delivery. Skilled in vessel performance monitoring, cargo planning, and contract management to uphold company interests. Adept at providing seamless communication between teams, clients, and stakeholders to achieve operational efficiency.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Process Associate

Orange Office Technologies Pvt Ltd
03.2023 - Current

OPERATION

  • Check vessel sailing schedules and obtain quotes from carriers monthly.
  • Book containers with carriers weekly based on volume requirements.
  • Regularly check booked vessel statuses on the West Port tracking system and follow up with carriers on delays, early arrivals, and shut-out notices.
  • For DG shipments, apply for DG approval with carriers, and arrange CPC & LPK docs before cutoff.
  • Coordinate with the operations team and shipper for timely cargo arrival and stuffing at the warehouse.
  • Monitor container yard opening/closing times and work with operations to avoid shut-out or SSR charges.
  • Check container status for customs release and verify vessel/voyage details in the port system.
  • Prepare costing sheet and determine container size based on calculations.
  • Arrange trucks and coordinate with transporters for Exw shipment pickups.
  • Review container stuffing and destuffing photos to ensure cargo safety.
  • Send load lists to destinations regularly and check for additional nominations.
  • For coload shipments, verify vessel schedules, quotes, and bookings; arrange cargo delivery and confirm BL before cutoff.



DOCUMENTATION

  • Collaborate with the pricing team to quote rates based on Inco terms and vessel schedules.
  • Release booking confirmations, follow up on cargo readiness, Customs clearance and arrange pickups.
  • Request shipping instructions from shippers and get BL draft approval from shipper and agents.
  • Verify warehouse receipt (packages, marks & numbers, volume) and share with shipper and agents.
  • Submit shipping instructions to the carrier and approve BL draft before the cutoff.
  • Track vessel and container status post-sailing, and share final BL with SOB date and pre-alert documents.
  • Generate invoices to shippers and POD agents based on Inco terms.
  • Check carrier invoices for agreed rates and arrange payments.



Operation Executive

Chakiat Agencies
01.2022 - 11.2022
  • Follow up on import documents with clients/forwarders based on ETA (air & sea shipments).
  • Scrutinize documents, share checklist with customers, and get approval for B/E filing.
  • Send daily status reports, weekly bond stock dispatch statements, duty requests, and update customs queries to clients.
  • Follow up on DO from liner/forwarder and get B/E out of charge.
  • Coordinate with clients to respond to customs queries with supporting documents.
  • Work with transporters and CFS to ensure timely delivery based on client plant requirements.
  • Obtain necessary customs permissions for bonding consignment at client warehouse.
  • File Ex-bond B/E for bonded goods as per client requirements.

Customer Support Executive

Cargomen Logistics (India) Pvt Ltd
04.2021 - 01.2022
  • Prepare and send quotes to customers, get their approval for all costs.
  • Follow up on import documents with customer/forwarder based on weekly vessel ETA.
  • Share Bill of Entry checklists with customers and get approval for timely filing.
  • Monitor IGM, vessel inward status, and container movement, updating customers accordingly.
  • Coordinate with operations team for prior closure and send duty requests to customers.
  • Handle customs queries by coordinating with customers and uploading necessary documents on e-Sanchit to get OOC.
  • Follow up with forwarder to obtain delivery orders.
  • Coordinate with CFS staff for payment and smooth delivery process.
  • Work with customers to schedule deliveries and arrange transportation.
  • After delivery, coordinate with the accounts team to ensure timely billing to customers.

Executive - CHA

Pon Pure Logistics Private Limited
09.2018 - 12.2020
  • Follow up on import documents based on weekly vessel ETA from customers.
  • Review import documents (EXW/FOB/CFR/CIF), Duty Benefit Certificates, HS Codes, Hazardous Intimation, and forward to C.H.A. for IGM filing.
  • Coordinate with terminals for tank ullage, product transfer, and surveyors, and send vessel arrival intimations to terminal, C.H.A., and surveyors.
  • Follow up with surveyors for outturn reports after discharge and liaise with transporters to place tankers.
  • Plan and inform customers about Ex-Bond B/E filing based on stock levels and dispatches, follow up on original documents and Duty Benefit Certificates.
  • Regularly provide soft copies of cleared B/E and shipping bills to customers.
  • Monitor storage validity for market purchases to avoid extra storage charges.
  • Arrange transporters and issue delivery orders based on marketing team requirements.
  • Plan and coordinate with C.H.A.s for filing Warehouse B/E, Ex-Bond B/E, shipping bill clearance, and obtaining re-export permission..
  • Send Bhuj vessel intimation for solvent grade products and maintain records.
  • Maintain soft copies of stock reports, license purchase/utilization reports, and related documentation.
  • Interact daily with branch coordinators on SOCs, credit limits, and unloading guarantees before placing tankers for loading.
  • Maintain hard copies of HSS/BTS invoices, survey reports, B/E, and import documents.
  • Follow up with surveyors for vessel closing reports after discharge and forward documents to billing team for invoicing.
  • Prepare HSS and BT documents for clearance as needed.
  • Maintain and update methanol and solvent register book.

Vessel Operator

Data Naut Private Limited
06.2016 - 04.2018
  • Supervise a fleet of owned bulk carriers, ensuring company interests are protected in all related matters.
  • Monitor daily voyage and vessel performance, including speed, consumption, and cargo operations.
  • Ensure vessel compliance with Charter Party terms and issue voyage orders to masters.
  • Analyze documents such as SOF, draft survey reports, and NOR at both load and discharge ports.
  • Coordinate with port agents and bunker suppliers for smooth loading, discharging, and bunkering operations.
  • Perform on-hire condition surveys to ensure vessels meet agreed terms, protecting company interests.
  • Oversee bunker surveys to ensure proper delivery of fuel, particularly when MFM is unavailable.
  • Plan vessel stowage and bunkering to maximize cargo lift, considering safety and operational restrictions.
  • Ensure timely tendering of NOR to avoid berthing delays and instruct masters to adjust vessel speed if needed.
  • Prepare bunker consumption estimates for voyages in line with charter party terms.
  • Appoint weather routing companies and collaborate on navigation plans to optimize performance considering weather factors.
  • Analyze final hire statements and negotiate claims with owners, charterers, and sub-charterers during time charter periods.
  • Managed cargoes including coal, iron ore, soybean, soybean meal, and corn.

Education

Bachelor of Engineering - Mechanical Engineering

G.K.M College of Engineering & Technology
08.2012 - 05.2016

Skills

Cargo Operations & Logistics

Software

SeaPro

Netpas

MS Office

Logisys

CRM

ShipSoft

Accomplishments

  • Awarded Certificate of Appreciation by Orange Office Technologies Pvt Ltd for efficient planning of consoles and bonded trucks, enhancing workflow and ensuring smooth operations through effective coordination with warehouse and transport teams for timely task execution.

Timeline

Process Associate

Orange Office Technologies Pvt Ltd
03.2023 - Current

Operation Executive

Chakiat Agencies
01.2022 - 11.2022

Customer Support Executive

Cargomen Logistics (India) Pvt Ltd
04.2021 - 01.2022

Executive - CHA

Pon Pure Logistics Private Limited
09.2018 - 12.2020

Vessel Operator

Data Naut Private Limited
06.2016 - 04.2018

Bachelor of Engineering - Mechanical Engineering

G.K.M College of Engineering & Technology
08.2012 - 05.2016

Languages

Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
English
Advanced (C1)
M.Saravana KumarOperations and Customer Service Coordinator