Mudassir H Khan
Senior Manager
Bangalore
Summary
With a robust 5+ years in senior business development, I strategically navigated client relationships with industry leaders such as CRISIL, Novartis, GlaxoSmithKline, Avtech, Eli Lily, and HSBC. Orchestrated a high-impact team, ensuring successful project deliveries and providing comprehensive training. Conducted process optimization, analyzed employee dynamics, and presented strategic insights for attrition mitigation. Cultivated key partnerships with Samsung, Danske IT, IDFC Bank, and Bosch. Elevated candidate and new hire engagement for corporate clients, consistently achieving satisfaction and identifying growth opportunities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Development Executive
Joules To Watts
07.2021 - 10.2023
- Collaborated with sales and marketing departments to support client acquisition.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Kept meticulous client notes and updated account information in company databases.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Quality Analyst
First Class
08.2018 - 02.2021
- Liaised closely with major clients including CRISIL, Novartis, GlaxoSmithKline, Avtech, Eli Lily, and HSBC, serving as the primary point of contact between clients and internal teams.
- Managed a team of 6-7 members, ensuring dedicated project deliveries, achieving targets, and providing training to new team members.
- Conducted quality assurance for various organizational processes, such as candidate engagement, new hire engagement, and exit processes, ensuring high standards and improved productivity.
- Analyzed employee attrition through data collected from Excel reports, identified root causes, and presented key change steps to clients.
- Managed client relationships with organizations like Samsung, Danske IT, IDFC Bank, and Bosch, collaborating on understanding attrition reasons and providing valuable insights.
- Enhanced candidate engagement by providing feedback, addressing queries, and ensuring a smooth onboarding process for potential candidates.
- Led 'New Hire Engagement' initiatives for clients like CRISIL, HIL, Abbott, and other corporate organizations, actively engaging with employees post-joining to analyze satisfaction levels and identify areas for improvement.
Education
BBA - Human Resources Development
Bishop Cotton Women's Christian College
Bengaluru 07.2015 - 06.2018
Skills
Team Mentoring Attrition analysis Team management/Team Building Insight generation
Timeline
Senior Business Development Executive
Joules To Watts
07.2021 - 10.2023
Quality Analyst
First Class
08.2018 - 02.2021
BBA - Human Resources Development
Bishop Cotton Women's Christian College
07.2015 - 06.2018
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