MUDDAM SHASHI PREETHAM
Customer Success Manager
Hyderabad
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively. Proven track record of proactively identifying and addressing issues, consistently optimizing processes to enhance productivity. Recognized for supporting team objectives and fostering a collaborative work environment that drives success. Committed to delivering high-quality results and contributing to organizational growth through strategic problem-solving and innovative thinking.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Manager
IndiaMART
05.2023 - Current
- Owned and managed strategic B2B key accounts with end-to-end responsibility for revenue, renewals, retention, and growth.
- Improved account retention and customer satisfaction by 20% through aggressive follow-ups and structured account reviews.
- Generated 20% upsell and cross-sell revenue growth by identifying high-intent clients using activation and usage metrics.
- Led high-stakes commercial negotiations, renewals, and pricing discussions to maximize account profitability.
- Accelerated onboarding and adoption, converting new accounts into active, revenue-generating customers.
- Drove team performance by encouraging Account Managers and Relationship Managers to consistently achieve monthly targets.
- Delivered sharp sales and product training focused on objection handling, closures, and revenue maximization.
Intern
Skills Panacea
05.2022 - 07.2022
- Planned and executed digital marketing strategies for brand promotion, and created content for social media.
- Conducted 32 PR and sales meetings in Delhi, Haryana, Punjab, and Himachal for the company's expansion.
- Participated in brainstorming sessions, generating ideas that fostered creative problem-solving and enhanced project outcomes.
- Collaborated with cross-functional teams to streamline project workflows, enhancing overall team productivity and communication.
- Conducted market research to inform strategic decision-making, contributing to the development of innovative solutions for client needs.
- Received the Star Performer Award and a letter of recommendation for excellent performance during the internship.
Education
MBA - General Management
Indian Institute of Management
Nagpur 04.2001 -
B.TECH/B.E. - Civil Engineering
National Institute of Technology NIT
Durgapur12.2020
Skills
Customer feedback analysis
Cross-functional coordination
Training delivery
Team management
Client data analysis
Stakeholder engagement
Data analytics tools
Team building and leadership
Client relationship management
Sales and marketing
Certification
Advanced Google Analytics
Timeline
Business Manager
IndiaMART
05.2023 - Current
Intern
Skills Panacea
05.2022 - 07.2022
MBA - General Management
Indian Institute of Management
04.2001 -
B.TECH/B.E. - Civil Engineering
National Institute of Technology NIT