MUDDAM SHASHI PREETHAM
Customer Success Manager
Hyderabad
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively. Proven track record of proactively identifying and addressing issues, consistently optimizing processes to enhance productivity. Recognized for supporting team objectives and fostering a collaborative work environment that drives success. Committed to delivering high-quality results and contributing to organizational growth through strategic problem-solving and innovative thinking.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Manager
IndiaMART
05.2023 - Current
- Owned and managed strategic B2B key accounts with end-to-end responsibility for revenue, renewals, retention, and growth.
- Improved account retention and customer satisfaction by 20% through aggressive follow-ups and structured account reviews.
- Generated 20% upsell and cross-sell revenue growth by identifying high-intent clients using activation and usage metrics.
- Led high-stakes commercial negotiations, renewals, and pricing discussions to maximize account profitability.
- Accelerated onboarding and adoption, converting new accounts into active, revenue-generating customers.
- Drove team performance by encouraging Account Managers and Relationship Managers to consistently achieve monthly targets.
- Delivered sharp sales and product training focused on objection handling, closures, and revenue maximization.
Intern
Skills Panacea
05.2022 - 07.2022
- Planned and executed digital marketing strategies for brand promotion, and created content for social media.
- Conducted 32 PR and sales meetings in Delhi, Haryana, Punjab, and Himachal for the company's expansion.
- Participated in brainstorming sessions, generating ideas that fostered creative problem-solving and enhanced project outcomes.
- Collaborated with cross-functional teams to streamline project workflows, enhancing overall team productivity and communication.
- Conducted market research to inform strategic decision-making, contributing to the development of innovative solutions for client needs.
- Received the Star Performer Award and a letter of recommendation for excellent performance during the internship.
Education
MBA - General Management
Indian Institute of Management
Nagpur 04.2001 -
B.TECH/B.E. - Civil Engineering
National Institute of Technology NIT
Durgapur12.2020
Skills
Customer feedback analysis
Certification
Advanced Google Analytics
Timeline
Business Manager
IndiaMART
05.2023 - Current
Intern
Skills Panacea
05.2022 - 07.2022
MBA - General Management
Indian Institute of Management
04.2001 -
B.TECH/B.E. - Civil Engineering
National Institute of Technology NIT