MUHAMED YAHYA ABDULGAFUR GULAMHUSEIN
Pune
Summary
Results-driven Senior Executive with Capita India, specializing in customer management and data analysis. Expert in Power BI and Advanced Excel, I enhance decision-making through insightful reporting and trend identification. Proven problem-solver with a keen attention to detail, I consistently elevate customer satisfaction and streamline operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Executive - Customer Management / Data Analysis Support
Capita India Private Limited
11.2022 - Current
- Analyzing large datasets from customer accounts using Power BI and Advanced Excel to identify trends, patterns, and areas for improvement.
- Creating interactive Power BI dashboards and Excel reports for managerial and operational decision-making.
- Managing customer accounts for Severn Trent Water Company, ensuring accurate data entry and record maintenance.
- Handling end-to-end customer queries and payment-related issues, providing data-backed solutions.
- Utilizing CRM systems to manage and track customer interactions, including handling 'reply' and 'no reply' email queues, ensuring timely follow-ups and resolution.
- Assisting in relocation and water bill adjustments through accurate data validation and reconciliation.
- Generating and rectifying water bills by performing detailed data checks for accuracy.
- Preparing monthly, quarterly, and ad-hoc data analysis reports for performance tracking and strategic planning.
- Ensuring high customer satisfaction through data-driven service improvements.
Education
Bachelor of Commerce (B.Com) - Business Administration
Savitribai Phule Pune University
PUNE01.2021
Higher Secondary Certificate (HSC) - Commerce, Financial Accounting
POONA COLLEGE
PUNE01.2016
Skills
- Tally ERP
- Advanced Excel
- Power BI
- Data Analysis
- Reporting
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Customer Handling
Certification
- Certification in Accounts for Beginners
- Certification in Tax Process & Practices
Languages
- English
- Hindi
- Swahili
Personal Information
- Date of Birth: 04/23/96
- Marital Status: Married
Attestation
I truly and sincerely attest that the above information furnished by me is true and accurate to the best of my knowledge.
Timeline
Senior Executive - Customer Management / Data Analysis Support
Capita India Private Limited
11.2022 - Current
Bachelor of Commerce (B.Com) - Business Administration
Savitribai Phule Pune University
Higher Secondary Certificate (HSC) - Commerce, Financial Accounting
POONA COLLEGE
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