Open To Work
MUHSIN NP
Kannur
Summary
Strategic IT Manager specializing in network management, software deployment, and ERP configuration. Led technical support teams in implementing proactive maintenance strategies and enhancing operational efficiency through software integration. Expert in resolving technical challenges and managing software deployments to optimize performance and security.
Overview
10
10
years of professional experience
Work History
IT Manager
GULFTECH GROUP
SALALAH
01.2023 - Current
- Oversaw software deployment and integration for multiple business applications.
- Coordinated IT support teams to resolve technical issues swiftly.
- Monitored network performance, executing proactive maintenance strategies.
- Led hardware and software upgrades across departmental systems.
- Managed installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with vendors to assess technology solutions for business needs.
- Trained staff on computer usage and software applications effectively.
- Performed regular system audits to identify risks or vulnerabilities.
ERP Implementation Consultant
GULFTECH GROUP
SALALAH
01.2018 - 12.2022
- Conducted training sessions on ERP functionalities and best practices for end-users.
- Managed system configurations to enhance performance and usability across various modules.
- Facilitated user training on newly implemented ERP systems to ensure effective adoption.
- Assisted in data migration from legacy systems to new ERP platforms for seamless transition.
- Configured ERP modules, including financials, inventory management, and order processing.
- Provided technical guidance on ERP customization and integration with other systems.
- Defined system goals and developed flow charts to outline operational steps effectively.
- Assisted users and staff with computer malfunctions and program-related issues.
System Administrator
GULFTECH GROUP
SALALAH
11.2015 - 12.2017
- Administered user accounts and permissions across multiple systems.
- Implemented backup solutions to ensure data integrity and availability.
- Managed server configurations and installations to optimize performance.
- Monitored system health and performance metrics for proactive maintenance.
- Conducted routine system updates and security patches to enhance protection.
- Troubleshot application errors while providing technical support to end-users.
- Documented processes and procedures for effective system management.
- Coordinated with vendors for issue resolution and service provisioning.
Education
Master of Science - Computer Applications Development
Cochin University of Science And Technology
Ernakulam03-2014
Skills
- IT infrastructure management
- Network management
- ERP configuration
- Technical troubleshooting
- Application support
- Asset management
- Vendor negotiation
- Time management and problem-solving
- Team collaboration
- Switching protocols
- Routing protocol expertise
- User support
- Hardware and software configurations
- Layer-2/3 protocols
- IP address structure
- Strong troubleshooting skills
- Network security
- Firewall technology expertise
- Networking and routing protocol expertise
- VLAN aggregation
- Cisco switching expertise
- Network configuration
- Microsoft office proficiency
- Network security systems
- Cisco IOS mastery
- Active directory
- OSPF routing
- Remote work support
- Network troubleshooting
Languages
Malayalam
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Arabic
Beginner
A1
Timeline
IT Manager
GULFTECH GROUP
01.2023 - Current
ERP Implementation Consultant
GULFTECH GROUP
01.2018 - 12.2022
System Administrator
GULFTECH GROUP
11.2015 - 12.2017
Master of Science - Computer Applications Development
Cochin University of Science And Technology