Mukesh Kumar
New Delhi
Summary
Adept at logistics management and cross-functional coordination, I significantly enhanced operational efficiency at STUDYIQ Education Pvt. Ltd. by optimizing batch schedules and mentoring new staff. My tenure at Kirloskar Brothers Limited honed my marketing acumen, contributing to growth strategies and customer engagement improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operation Head
STUDYIQ Education Pvt. Ltd.
New Delhi
08.2022 - Current
- Planned and managed batch schedules to optimize resource utilization and ensure smooth operations.
- Coordinated with faculty to align teaching schedules and address any logistical issues.
- Delegated tasks effectively to team members, ensuring timely resolution of operational problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Trainee Sales Officer
Kirloskar Brothers Limited
New Delhi
11.2012 - 05.2014
- Assisted in developing and maintaining positive relationships with key clients to ensure customer satisfaction and loyalty.
- Conducted marketing research to develop growth strategies.
- Contributed to the team by sharing innovative ideas to improve sales techniques and customer engagement strategies.
- Implemented strategies to take advantage of new opportunities.
Education
MBA - International Business Management
University of Petroleum And Energy Studies
Dehradun05-2012
BBA - Marketing
Beehive College of Advance Studies
Dehradun08-2009
Skills
- Team collaboration
- Strong Communication Ability
- Customer relationship management
- Microsoft Office
- Workload allocation
Certification
- The Complete Financial Analyst Course 2025 (Gained comprehensive knowledge in financial modelling, valuation, and data analysis using Excel and industry-standard tools)
- Executive Diploma in Operations Management (Focused on optimising business processes, supply chain management, and operational efficiency)
- Business Communication Skills: Business Writing & Grammar (Enhanced proficiency in professional writing, grammar, and effective business communication)
Expertise
- Logistics management
- Cross-functional coordination
- Operational efficiency
- Scheduling and planning
- Performance monitoring
- Marketing
Timeline
Operation Head
STUDYIQ Education Pvt. Ltd.
08.2022 - Current
Trainee Sales Officer
Kirloskar Brothers Limited
11.2012 - 05.2014
MBA - International Business Management
University of Petroleum And Energy Studies
BBA - Marketing
Beehive College of Advance Studies
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